Starbucks Coffee Company

I visited the Starbucks on Route 114 in Lawrence, MA today and, as always, placed my order online for convenience. When I arrived to pick it up, I was greeted with excellent service—especially by Alejandro, who was incredibly kind and professional. His attitude made me feel truly welcomed and reminded me why I love coming to this location. The team here consistently provides great service, and it shows in every interaction. I felt compelled to share this experience because it’s not every day you find such a dedicated and friendly staff. Thank you to everyone at this store for making my day better!

This is a huge spacious store, very neat and clean inside, lots comfortable space for dine-in. They have a drive thru as well. There’s a Tesla Supercharger station right next to it. A lot of people stop by while charging their cars, same reason for me. The menu has all the popular drinks. They have a bakery items as well but they were all empty when I was there. The employees were generous. They didn’t really enforce the rule of making a purchase to use the restroom. They were preparing the orders quickly and serving to customers. Overall a decent SB store.

I’ve been coming to this starbucks ever since it opened, and the workers just get lazy overtime, to the point they won’t even bother to make vanilla cold foam and just put the left over one that is in the counter and with whipped cream. Same as their matcha that come with clumps since they just make it on the cup instead of with the blended, and let’s not mention how lazy they got with refreshers.

Really disappointing experience. The staff seemed disorganized and unhelpful — I waited nearly 30 minutes for my order, and they never called my name. Turns out they threw it away without telling me, and when they remade it, they were rude about it. Definitely not the level of service I expect from my local Starbucks.

Great Location, Ghosted Service... Perfect spot for EV owners and pet parents (right by the Tesla chargers and animal hospital), but a total service failure. I waited 25 minutes for a London Fog that the staff "lost" on a back counter. Initial 20-minute wait while my cup sat forgotten on a rear counter. Another 5-minute wait after I spoke up, which resulted in me having to mention my drink to them AGAIN, only for them to still prioritize other tasks. The staff never apologized for the delay or the fact that they forgot the order entirely. The drink was made incorrectly-just plain tea with no milk or vanilla, as if they had never heard of a London Fog. Starbucks support eventually refunded the order after I contacted them through the app. Recommendation: If you're stopping by while c