Starbucks Coffee Company

Massillon, OH · Coffee shop

Rating
4.0/5
★★★★☆ 4.0
Reviews
20
Rank in Massillon
#30
of 112 restaurants
City Percentile
33%
rating percentile
Address
Starbucks Coffee Company, 1980 Lincoln Way E, Massillon, OH 44646
Phone
(330) 833-2265
Website
www.starbucks.com/store-locator/store/8496
Status
Open · Closes 8 PM

Starbucks Coffee Company is a restaurant located in Massillon, OH. It is one of 112 restaurants listed in Massillon. Its 4.0-star rating is slightly below the Massillon city average of 4.2 stars. There are 10 photos associated with this location.

About Starbucks Coffee Company

Come on in, stay awhile at our welcoming Starbucks coffeehouse in Massillon. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of... More

Hours

Saturday8 AM–8 PM
Sunday8 AM–8 PM
Monday8 AM–8 PM
Tuesday8 AM–8 PM
Wednesday8 AM–8 PM
Thursday8 AM–8 PM
Friday8 AM–8 PM

Customer Reviews

★☆☆☆☆ 1.0 Caleb Mullen · Mar 2026

Received a poorly made, burnt coffee and asked if we could exchange it for something different. First barista said that was fine, but the second one was rude and didn't want to replace it. Said that was not allowed. I explained to her the current ones tasted extremely burnt and they reluctantly made new drinks, in small cups filled with ice, and then slammed them on the counter and said here. So not only was it bad quality, it was awful service. I shouldn't have to be treated like that after a reasonable and respectful request for something that was clearly an issue with the coffee used.

★★★★★ 5.0 Stephanie K (orderinthecourt) · Jan 2026

This Starbucks is by far not the closest Starbucks to where I live but I still drive to this one every day because the people that work here are so very nice and go beyond to be so friendly. Nick, Catherine and Amanda are just a few really great employees. And very importantly, they make my shaken espresso better than any of the other Starbucks nearby!

★★★★★ 5.0 Caitlin Tondola · Jan 2026

This is such a reliable location! I can count on drinks being made correctly and in a timely manner. Just this morning while waiting for my mobile order I realized I ordered to the wrong location. The barista said it was no problem and she’d make my drink! Absolutely above and beyond service even though it was my mistake.

★☆☆☆☆ 1.0 Courtney Yoder · Dec 2025

Worst customer service experience at Starbucks in Target this afternoon. When I ordered, the barista was clearly grumpy and wasn't paying attention and asked me things i already told her. She was mad there were no cups for cold drinks by her that she didnt get my order correct. And when my friend told her she had the exact change since we paid with cash, she ignored us and gave me change back and stormed to the back to get cups. Then when i told the other 2 workers i asked for cold foam and assumed i already paid for that, they had me go back up in front of the line to pay for it. I ended up pouring my drink in another cup and one of the girls added cold foam. They looked terrified to be working with this other girl. Totally disappointed with the service and lack of professionalism.

★☆☆☆☆ 1.0 Kimberly Tausch · Oct 2025

I went through the drive-thru and ordered a grande pumpkin cream cold brew and asked for not heavy on the cold foam. They hardly put in any, so I didn't want to hold up the drive-thru, so I went inside and asked if they could remake it. When I got my drink there was even less. When I asked the gentleman working if I could have more he was walking away, turned around and argued that it's there it just sinks down. You couldn't see cold foam, just the pumpkin spice sprinkles on top. I said I think we're having a miscommunication and showed him with my hand how much I wanted, and he just stared at me. I was trying to be as polite as possible, but felt embarrassed, so instead of continuing the conversation I just asked for my money back, what she seemed more than happy to do. As if I had don

Accessibility & Amenities

✓ Drive Through ✓ Takeout ✓ Dine In ✓ Delivery ✓ Great Coffee ✓ Great Tea Selection ✓ Breakfast ✓ Solo Dining ✓ Good For Working On Laptop ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Coffee ✓ Organic Dishes ✓ Prepared Foods

Services

Coffee shopCafeCoffee storeEspresso bar

Top Restaurants in Massillon

NameRatingReviews
R+R Coffee Bar★★★★★ 5.020 reviews
Cheesecakes By Battle★★★★★ 4.920 reviews
RHOW Coffee★★★★★ 4.820 reviews
Harters 6th Street Pizza and Wings★★★★★ 4.820 reviews
Her Cheesecakes★★★★★ 5.015 reviews
All Occasions Bakery★★★★★ 4.720 reviews
Taqueria larios★★★★★ 4.720 reviews
7 Brew Coffee★★★★★ 4.720 reviews
Liebermann's and Beyond Bakery★★★★★ 4.720 reviews
Tremont Coffee Company★★★★★ 4.720 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.