Starbucks Coffee Company

Received a poorly made, burnt coffee and asked if we could exchange it for something different. First barista said that was fine, but the second one was rude and didn't want to replace it. Said that was not allowed. I explained to her the current ones tasted extremely burnt and they reluctantly made new drinks, in small cups filled with ice, and then slammed them on the counter and said here. So not only was it bad quality, it was awful service. I shouldn't have to be treated like that after a reasonable and respectful request for something that was clearly an issue with the coffee used.

This Starbucks is by far not the closest Starbucks to where I live but I still drive to this one every day because the people that work here are so very nice and go beyond to be so friendly. Nick, Catherine and Amanda are just a few really great employees. And very importantly, they make my shaken espresso better than any of the other Starbucks nearby!

This is such a reliable location! I can count on drinks being made correctly and in a timely manner. Just this morning while waiting for my mobile order I realized I ordered to the wrong location. The barista said it was no problem and she’d make my drink! Absolutely above and beyond service even though it was my mistake.

Worst customer service experience at Starbucks in Target this afternoon. When I ordered, the barista was clearly grumpy and wasn't paying attention and asked me things i already told her. She was mad there were no cups for cold drinks by her that she didnt get my order correct. And when my friend told her she had the exact change since we paid with cash, she ignored us and gave me change back and stormed to the back to get cups. Then when i told the other 2 workers i asked for cold foam and assumed i already paid for that, they had me go back up in front of the line to pay for it. I ended up pouring my drink in another cup and one of the girls added cold foam. They looked terrified to be working with this other girl. Totally disappointed with the service and lack of professionalism.

I went through the drive-thru and ordered a grande pumpkin cream cold brew and asked for not heavy on the cold foam. They hardly put in any, so I didn't want to hold up the drive-thru, so I went inside and asked if they could remake it. When I got my drink there was even less. When I asked the gentleman working if I could have more he was walking away, turned around and argued that it's there it just sinks down. You couldn't see cold foam, just the pumpkin spice sprinkles on top. I said I think we're having a miscommunication and showed him with my hand how much I wanted, and he just stared at me. I was trying to be as polite as possible, but felt embarrassed, so instead of continuing the conversation I just asked for my money back, what she seemed more than happy to do. As if I had don