Starbucks Coffee Company

I go to a lot of starbucks. I always have great service at this particular one. I chose today to leave a review because I couldn't leave a tip on the app. Apparently, if you use stars for your order and your total is zero you can't add a tip.

I had the worst experience this morning at this location. I placed an order for mobile pickup in the drive thru. The app said it would be ready within 5-7 minutes. After driving to the location, and waiting in the drive thru line, it was well beyond time for my order to be ready. When I arrive at the window, I was told that they have not started my order yet & that I would need to get out of the line that I just waited in, park in a spot and when the order is “ready” to come back through the drive thru…. I’m sorry what? I told the female worker that I was not willing to do that and she just quit talking. I stayed for a minute longer and asked her to cancel my order in which she said I needed to call corporate. How is this any different from ordering directly at the speaker? Are we not able

Can I ask what the difference is between ordering on my mobile phone and then after a couple minutes, pulling up to the drive-through or if I ordered it right at the window? Whenever you pull in here after doing a mobile order, the people at the speaker play like they’re clueless as to oh my God well we just received that order so it’ll be a few minutes next time. if you give us a little bit more time maybe we’ll have it ready for you.

I go here every morning and the service is fast and friendly at the drive thru. I have the gold car on my app so it is easy to load every month order ahead and pick up quickly . They are very organized at this location in Middleburg Heighrs and always offer the newest product when ordering. They have excellent visial signage at drive thru for current offerings and the ancillary retail merchandise wall is always full and inviting. Nice outdoor patio with comfortable seating options to make you feel like you are sipping your coffee in your back yard

I always have a great experience at this Starbucks! My drinks are consistently made just right, the team knows my name, and the service is always fast, friendly, and welcoming. Truly one of the best locations