Starbucks Coffee Company

Such a weird 21st century digital environment. The staff is apparently overrun by online orders and drive thru. The in person service is an afterthought. I know that is how the business is designed and they are doing the best they can - but I feel as tho we've already turned into robots when I go to this location.

People here don’t know how to work during a rush. I’m a doordasher that occasionally gets orders from this location. Sometimes it takes them up to 5-10 minutes to make an order. The frustrating part is that they will have all the drinks ready but not packed in a bag. I am basically waiting for orders that should have already been packed in the first place. The Wyckoff and ridgewood location know how to work. You guys are beyond absurd with how you work. Someone should be handling to go orders like DoorDash properly here

I have went there and one of the cash register was closed we were waiting front of it which had no sign that its closed and the staff did not even look kept on chit chatting and other customers approached after we arrived to other cashier , staff started taking their orders and did not even look at our face. We have asked couple questions about the drink adv in the picture behind and staff's explanations were vauge and after we took our drinks my friend's order was wrong mine was not blended enough. It seems that their manager has no discipline. Thus, the entire staff has low quality service. Only positive thing i can say the cleanliness of the shop was slight above average.

I ordered a sandwich and a black coffee. Got the sandwich. Waited for a while at the counter thinking they were going to bring me the coffee. Even though I was the only one at the counter nobody asked if I needed assistance. Finally I had to ask for help. So disconnected to customer service. I'm sure they think they are under paid.

I ordered 2 breakfast sandwiches and 2 coffees for delivery this morning. Not only were the coffees less than half full due to spillage, but the breakfast sandwiches were FROZEN SOLID. They were not even taken out of the Starbucks packaging to be cooked…I am in utter disbelief. How can this be even somewhat acceptable to recieve my breakfast items completely frozen. I’m at a loss for words… I have never experienced this type of situation from any Starbucks I’ve ever been to.