Starbucks Coffee Company

The store is clean, the music is good, the overall operation is lacking. This stores has customers inside and outside as for traffic. This location has upset customers due to service speed. This is not a study Starbucks this is a travel stop. Inside store leadership and furniture organization will bring in more positive customer feedback. Barista under poured liquid value in large cup. Barista could have concealed under pur by adding more ice or pouring recipe measurements.

Wow!!! Attention travelers on 95! I have to share this one of a kind, off the charts, horrible customer service experience. I ordered my hot grande soy matcha, paid, and moved down to wait for my beverage. It was a busy morning and the barista made about 6 drinks while I patiently waited, that’s a normal part of the coffee shop experience of course. I saw the barista start my matcha, he mistakenly added sweetener, luckily saw him and politely informed him that I didn’t want sweetener. Then 2 regular customers came in, the staff greeted them, and I proceeded to watch the barista put my drink aside and make their drinks!!! When I saw what was happening, I asked the couple if they were regulars, and they said yes. I asked for the manager, and informed her what happened, she then said the drin

This was a pitstop on our way traveling the East Coast. Probably one of the slowest Starbucks we’ve ever been to. Had to wait a good 20 minutes for two drinks.

Today I was left standing at the register while the cashier had a conversation with a gentlemen that was with a group of friends. Then my order and name was wrong. As I waited another gentleman walked up to purchase a single apple juice and he was left standing as for awhile as well before they acknowledged him.

To be clear the employees are working non stop, however after waiting over 20 minutes for food and beverages we left. Even saw a person come in and hand an employee cash and walk away with 2 drinks in 5 min which just shows there needs to be a better system in place. Tons of unclaimed food and drinks sat on the counter as well. The franchise needs to help put in a system so the employees are not put in such a place of stress and making drinks for folks that just leave. I tried to tell them not to make my order but they are so busy they could not make time my request.