Starbucks Coffee Company

Starbucks baristas at this location were friendly and they had good customer service. You're greeted when you first enter the store and they made my order correctly the way I like it

I want to clarify that the barista’s were phenomenal. Even when my order was behind, they apologized sincerely. It was a very busy day and they did their best to keep up with orders (Although I feel like them writing personalized messages on every cup is counterproductive. I saw the advertisement for this new practice a few months back, and have noticed the difference in service). My issue is with Alicia. I don’t know what her role is, whether she is a barista, supervisor, or manager. But the way she speaks to and treats the other baristas is totally uncalled for an unprofessional. Anytime I come to this Starbucks while she happens to be on shift, the tension is about as thick as a loaded Frappuccino. The entire time I waited for my order, I watched her nitpick at multiple baristas for thi

I think Starbucks is a good indicator was to where we are in society today... the person who walks in for coffee has to wait 16 minutes to simply order a regular coffee (not even a fancy, blended drink), and another 3 minutes to finally get it. Why? Because the drive-thru and online orders take precedence over everything else. It's not even about which order came in first. I saw them fulfill four drive-thru orders since I was there and no one even bothered. This is a new phenomenon since they started drive-thru and online ordering. I've been a customer for 30+ years and I have decided NEVER AGAIN. No one cares about customer service in turn converts into no one cares about anything at all.

Terrible service. Ordered 3 drinks, 1 order was done within 10 minutes. I waited and after 40 mins followed up on the other 2 frappucinos. Kid behind the counter tells me he has 18 drinks in the queue and doesn’t know when he can give me my other drinks. Not even an apology, just rudely ignored me. If you need Starbucks go to Market District or the one down in Aurora. Don’t bother with this branch, even the manager didn’t step in to apologize

Worst location ever! Ordered a drink, it’s been ready and paid for, but drive through line isn’t moving so I’m now late to pick up my kid! Never again!