Starbucks Coffee Company

I don't usually like to leave reviews. I always use this High Ridge location to order, but the last few days I've ordered online, even though the store is practically empty, I've had to wait more than 10 minutes for my order. There was only one person serving while three or four other employees chatted. While I was waiting, a customer ordered at the register, they served him first, and I was still waiting, having to ask them what was happening with my order. They don't pay attention to what you want in your order. I ask for a little foam, and they add a lot. I ask for sugar, and they don't add any. I ask for a little ice in the ice tea, and they don't add any. This has happened multiple times at this location. I think whoever the manager is doesn't care about good customer service. This

They are extremely busy often so I can understand getting backed up. But no matter when you go in they just don’t seem to have much urgency, and drinks can take 10+ min even at non busy times ordering well in advance. Order at least 20+ min ahead

I walked in this morning as I do everyday to a smile from the staff. Knowing it’s 5:30am and the day is starting, other work needs to be done before the rush. A young man came from the back holding a dirty floor mat without gloves to put behind the counter. Once he was done he proceeded over to me and the register and asked for my order. Being is watched him, I asked him to wash his hands before he touched my food or coffee. He gave me a pretty stupid look and the young lady came over to deflect and take my order giving him the opportunity to start touching food coming out of the oven. You have a sink right there that says for employees to wash hands…. Im sure you can pull up the cameras and see what he was doing and his lack of concern for others safety. It was 11/14/25 @ 5:30 am. Im su

Update: it took more than 22 minutes to have a mobile order ready for 3 drinks... Ice Americano is too dark compared to other locations. And there was only 1 barista making the drinks out of 3 when there was no one making an order. The third person was making a call or occasionally refilling the beverage tanks. The pick up area was dirty with trash. There's room for improvement.

Trash outlet. Bakery item ordered. Lady waited for 10 orders to be ready together and then kept the order for pickup. By that time it was already cold. Useless outlet. Orders need to be kept for pickup as soon as ready.