Starbucks Coffee Company

I must say that I am disappointed in this location. It was my first time visiting the short hills mall and after shopping I needed a hot tea. I walked in and asked the employee about a specific tea but I couldn’t remember the name. He quickly answered we cant add any flavors to any hot teas. I referenced the menu board behind him and questioned was that the options available and he quickly answered yes. I walked out thinking this couldn’t be correct. After locating what I was looking for online I walked back in to order it and he assisted me again. Dumb founded he acknowledged my tea option and quickly dismissed me to wait in the waiting area as I stood there waiting for my receipt. NOT a starbuck experience

Horrible service. Staff keeps everything dirty. Not friendly. Constantly On the phone. Theres one skinny dude qho slammed my drink on the counter horrible attitude. Nae was amazing though. Great prescence, drink tasted amazing and although overwhelmed Still smiled and Maintained a poitive attitude towards me.

A good functional store, is really popular and busy. As I walked in, saw seven parties on front of me, so I put in mobile order while standing in line. The service was pretty efficient, as I got my drinks within minutes. No sacrifice in quality, it was perfect. All the baristas are pro, no one wasting time. The store has some nice merchandise in the shelves. There are couches and tables to sit in at store. But the mobile/order pick up corner of the store is little messy.

Worst experience ever. The manager, Jean, screamed and yelled at me in front of everyone, which was extremely embarrassing and unprofessional. We waited 45 minutes for our order, and her attitude was nasty the entire time. What truly shocked me was watching her refuse to give water to an elderly man, even after I had already paid for my order. Zero compassion, zero respect, and zero customer service. Absolutely disgusting behavior from someone in a management position. I will never return.

I went into this Starbucks location to ask for an iced water, which is almost always free at any Starbucks lo, and it is usually given without having to wait in line because it is free. I went in two seperate times, and both times I was told no when I asked for the ice water, and that I'd have to stand in the long line at the register to ask for it. The second time I even bought something on the app for a mobile order and asked for it when I picked up my coffee, but still was told I'd have to wait in the line. If the water is free, I do not see why it can't be given out, especially because it could be an emergency reason why someone is quickly asking for water. Also, if I mobile ordered and asked for the water and was told I'd have to wait in line, this makes no sense because I didn't have