Starbucks

The Starbucks inside of tops on Southpark is one of my absolute favorites. The team is amazing and began to remember my order after only going 3 times. The quality of everything here is amazing. I’ve gone to other Starbucks and had not the best experience and will only continue to come back here. I love how they always recommend new options and go above and beyond.

I love the variety of drinks offered. Service is quick, food good. Meg is the Best employee that I’ve encountered at the Hamburg store. She is professional, friendly and quick to please customers. Her demeanor makes myself and family so special. She is an asset for sure. I am definitely a repeat customer.

The tops location is the only Starbucks I will go to in this area. Baristas are very friendly and have great energy! My drinks are always a 10/10 and I never have to worry about them messing up my order unlike other locations.

The Hamburg town hall location has been awful since they opened. I've never had such repeated bad experiences at any other location. They get orders incorrect more than 50% of the time, order ahead orders are almost never ready on time, 2 of the employees have been repeatedly rude and make passive aggressive comments if you forget to select the "drive thru" option on the app. Today, I forgot to select drive thru and the woman acted as if she was being asked to scale a mountain to retrieve my drink from the "in store" pick up area. Meanwhile, the many times that I have remembered to select drive thru, they don't have it ready, or it's still not in the correct place, yet I have been patient and understanding with them about it. I can understand them being annoyed if the store is busy and the

Employee was very nice. Was patient with me as I have a thick accent. Helped me pick out a good drink and offered to make me something different if I didn’t like it. Employee gets along with each other nicely. I like coming in while they’re having a conversation. They even include me in their conversation. Night shift employees there are my favorite. Love you guys. Very homey feel