Starbucks

I went this morning to the Starbucks location in Mount Airy North Carolina on Rockford St around 8:45am through drive thur and asked for a brown sugar shaken espresso with regular milk, white mocha sauce, and light ice. The employee said "We can not do light ice because it's a fire hazard" I've never heard of that before and it doesn't make sense. I did not get my coffee because of that. And I understand that there will not be more espresso in it i just wanted more milk instead of it packed full of ice. I like my coffees milky and if i did want more espresso I would be more than happy to pay for it! I had ordered that exact drink in the past with light ice and they always did it with more milk which I was absolutely fine with. It makes me upset because I had a gift card and now I can't get

I was greeted when I walked in. I had to wait a couple minutes to place my order. The barista was very friendly and fixed my order immediately. Once you receive your cup there is a drink station that has the cup shields, lid plugs, etc. My drink was as good as usual. I recommend this location in Mt. Airy.

I have been a customer of Mt Airy for years and today I order a Carmel Machiotto and it was horrible. Went in and had it remade and it was again horrible. Drive thru took forever and the store was not busy as I found out when I went I. To have drink remade. Staff was not normal staff all new ppl. BRING BACK OLD STAFF OR U LOSE A CUSTO.ER BC THIS STAFF IS HORRIBLE AND CANT MAKE COFFEE DRINKS. WASTED $7.00 ON CRAP

I recently had a very disappointing experience at the Mount Airy, NC Starbucks. The drive-thru staff was shockingly rude, making me feel rushed and unwelcome. On top of that, the coffee I received was of poor quality—watery, bitter, and nothing like what I usually get from Starbucks. I expected a warm, friendly interaction and a well-made drink, but instead, I left frustrated and dissatisfied. I will think twice before returning to this location and hope they improve both their customer service and coffee quality.

There was a long line, but they worked the line very fast and remained very friendly and helpful! Our drinks were made perfect! Thank you for smiling faces at 6:30am 😊