Starbucks

All staff this afternoon was so upbeat, genuinely caring to myself send other customers. Kaitlyn was attentive to anyone waiting, and anticipating customer needs. I’ll be back when I come over this way again. I tried 2 new drinks than I’ll share photos of both were delicious. Thanks for making me feel welcomed in your store and brightening my day.

I just had an experience that was bad to the point it felt offensive. My medium roast coffee was so overfull it was pouring out of the lid the entire ride home. My car and my clothes are covered in coffee. I had to hold it the entire home and it was obnoxiously hot on top of it and was legitimately painful the entire way home. WHY?!?!

I order the same item all of the time, but notice that it's never blended to taste. I asked for another cup to properly combine the delicious white chocolate throughout, the team member states "we have stir sticks over there". I never have this issue with the Starbucks on Capital Blvd- Raleigh. She gave me the cup, I rolled the beverage to incorporate the flavors and left satisfied.

I’m was just trying tot get my 2 refreshers and wrap. I ordered ahead on my app and it said 12-16 minutes. I’m glad I went ahead to the drive thru. The line was wrapped around the building. This location is BUSY on this Saturday evening. More help may not matter but two other locations are in the area. The time they gave for pick up was close. Impressed.

They need operational support here. Placed mobile order at 10:49am for 1 cold brew. I got there at 10:56am. It wasn't given to me until 11:31am after 2 ppl asked me what I was waiting for. It took over 30 minutes for 1 coffee. Everyone who came in to place their orders in person got their stuff before me. Please work on your mobile order service to make sense w the traffic you have. The system isn't working well.