Steak 'n Shake

⸻ ⭐☆☆☆☆ I’m a DoorDash driver and I just had one of the worst experiences at this Steak ‘n Shake. I stood at the pick-up counter for over 15 minutes, being the very first in line, and yet “manager” Rebeca Becerra and Khalia completely ignored me. No eye contact, no “we’ll be right with you,” not even the slightest gesture of empathy. Nothing. It honestly felt like I was invisible to them, as if my time meant absolutely nothing. What makes it worse is that I saw other customers arrive after me and get immediate attention, while I was still left standing there waiting. That’s not just a bad day — that’s a total lack of professionalism, negligence, and zero respect for people who are also working. A restaurant can serve good food, but when the management and staff show this kind of indif

Food was great but service time was horrible... went here on a Sat early evening, there were only 2 tables in the dining room but we waited over 20min for our food. 4 simple items.

Wanted to try In-N-Out for the first time but the line was too long tonight. Wanted to try Steak-N-Shake for the first time and the it was great! Burger was tasty, the fries were fresh and the shake was good! The drive thru lady was also very nice, she was right … I’ll be back!

I had the original stake burger and it was by far the best stake burger I've ever had in my life. Hands down the best. If you have never had a steak burger before now is the time to try one and the best one y'all ever have!

This was my first time trying Steak n Shake in years. I was surprised that all they had was kiosks to place your order but I was cool with that. What I didn't like was I watched the people in the back fix my food. Put it in the bag and then set it to the side. I waited almost 10 minutes before an employee came out and asked me if I needed help. When I explained to him that my order has been sitting over there and I had been waiting for somebody to bring it to me. He went and got the bag. I explained to him that I did not appreciate the service but he Shrugged it off like it was no big deal. Will not be returning to this Steak and Shake again