Steak 'n Shake

First time here- pleasantly surprised! Great burger, delicious shakes and friendly service. Prices are fair for what you get. Bathrooms could be cleaner but that’s my only complaint.

It had been awhile since i had been in a steak and shake and it sounded good so i decided to drop by for dinner. The food was really good and the service was even better. Staff were super helpful and nice. While i was there waiting for i food i noticed an older couple come in and they were struggling with the kiosk to order there food, seeing that one of the workers came over and helped them with there order. All the staff i interacted with for nice and i would definitely go back again.

This place used to a staple for Bloomington’s but now it’s a disappointment. I have tried to eat there a few times this year, keeping hope that they would improve and return to how they used to be. Food is always served incorrectly or cold, or they just straight up miss half your order. Most of the employees have horrible attitudes and will often scream and yell throughout the establishment. Getting a refund or food remade is nearly impossible. I wish they would close this franchise for good instead of hiring worse people and lowering their standards for cleaning, customer service, and the quality of their food in general. Literally just got food from there and the cup was covered in grime and oil, and had what looks like someone’s booger on it. Unless you have an immune system of steel, I

Fantastic new owner and manager. Food is awesome and hot! If there is a problem TALK to someone and they will help and make it right!!! So much better than the old management!

The atmosphere is absolutely exquisite. No angsty playlist from a kitchen staff has ever transported me back to 2006 quite like this one. And the shakes? Oh, you best believe they were in chilled glasses and crafted to perfection. Genuinely they looked photo ready. I got some miserable news right as i arrived in the parking lot, but thanks to this staff, a healing time giggling with my friends, liquid cookie butter scrumptiousness, and the grace of the Almighty loving God...I had the best steaknshake experience in decades.