Steak 'n Shake

Stale fries, burger was ok. The frisco melt was burnt. Dr Pepper tastes flat. It wouldn’t surprise me if they close soon. I wouldn’t feed this crap to my dog. It would be a great location for cookout.

Every once in a while, I like to treat myself to a hamburger.. this is the burger you get for $7 at Steak and Shake Douglasville, GA.. I went through the drive-thru Friday afternoon 10/17/25. By the time I opened and bit into my burger I was in rush hour traffic. I couldn't eat that burger nor could I have taken it back. I called the restaurant just to let them know what they are serving should NEVER make it to the front of the restaurant!! Of course I can't get anyone on the phone, when calling a recording comes on continuously...Unbelievable!! If this is the norm for this location, management and the cook should be switched out and FORCED to eat 50 of the same burger sold to me. 😆 This burger looks NOTHING like burger advertised on t.v.

This place has gone to HELL! The floor was dirty, tables dirty, all windows looked like they haven't been washed in months, grimy!! I young lady working register and serving tables and not very excited about doing either! She wasn't wearing any type of uniform, nor were 2 guys we say working the back...no one looked professional! We met an elder couple that ordered after we got our food and she literally had to ask for cleaner to clean their table! I went over and introduced myself, letting her know we were experiencing the same type of non-service! She mentioned she and her husband were in town from Alabama and really wanted Steak n Shake! I told her we had been to this location for about a year and sadly the condition was very similar! She explained the Steak n Shake in their nei

Gross! Nasty staff, lazy! Rude. You want to buy something,... and yet they treat you as if you are wasting their time?!?! Food: Greasy.. bad presentation... You wonder why pay for that? The place itself is DEPRESSING! You walk to the front door, ..and that should tell you about the inside. Dirty windows and floors.. Imagine how the Kitchen area must look like...😵😵‍💫 To the owner or whoever runs this place, you need to do a better job with your staff..and the location itself.... A place can be poor, but clean and welcoming. This location was none of that...

We visited the Douglasville Steak 'n Shake on February 20 at 7:45 PM, hoping for a quick family meal before the 8:00 PM dining room closure. However, we were flatly denied service for dine-in and told we could only order to-go well you are not supposed to refuse only when the dining room is closed. While we understand closing procedures, the staff's refusal to accommodate us during posted hours was highly disappointing. More concerning than the service was the appalling state of the facility. The exterior windows and door handles were covered in grime, and the interior lighting was dim and uninviting. The restroom was in a deplorable and unsanitary condition: it was nearly pitch black with no working lights except at the mirror, and used toilet paper and paper towels were strewn across th