Steak 'n Shake

It's been a while since I've been to steak and staple about 2 years and I went to the one in Rosemont. I just came fro Gurnee Mills Mall since I had Martin Luther King day off and just to go window shopping. At first, I was unsure if Steak n Shake was open because the logo was taken down so I called them while I was at the mall since it was very cold on Martin Luther King's Day 2026. Well,since there's no live cashier to take your order like the other fast food chains, you have to order it on a kiosk exclusively. Unfortunately one of the kiosks which was credit only was not working correctly I'm glad it did not take payments so I went to another kiosks to order the same thing that I wanted. I ended up getting the eggnog milkshake which is exclusive for the winter season specially with Chri

My group and I waited 45 minutes to have our food mad. When our order was called and we sat down to eat, our fries were cold, burgers were almost cold, and our cups of cheese were cold. We asked if they could reheat or make us new ones, they did but they were hesitant. Also, there were mountains of garbage in their 2 garbage areas, the tables were dirty, and there was weed in the bathroom sink. Not only that, one of the employees was picking up garage without gloves and he saw 3 cups (which were touched by customers) & he put them back into the cup dispenser after people have touched those cups and after he just finished picking up garbage bars handed. First time at this location and I'm never going back to it.

We had a great time. I LOVE the little fries. The food was cooked well and the team was very nice and friendly. Wish we had one in Wisconsin.

That garlic burger was fire cooked to perfection. Nice and juicy fresh. Nothing seemed old. I even like how you put your order in just sitting away till it comes out. I'll go again

Honestly pretty good! Whole food only costed 62$, which is not bad for a chain restaurant. Service was pretty fast aswell, I’d say it only took about 8-10 minutes for our food to be ready. Place did sort of smell like grease, but it was still overall clean! Burgers were amazing and the shakes are tasty too! I would def come back here! :3