Steak 'n Shake

Imagine craving a garlic burger - with extra garlic because it’s just that good. Then this is what you get. A cold - crumbling to touch plain cheeseburger. It’s not even edible with how cold it is, after working in the food industry. it’s completely bewildering to have an idea of how long this mess up burger has been sitting in a sub par heat lamp. McDonald’s has better standards than this place 80% of the time for when it comes to hot food. Absolutely ridiculous. No wonder multiple stores have closed - incompetent employees and management.

Never been before but I had to try beef tallow fries. The burger was tasty and the fries and onion rings were great too. I had a chocolate shake too, which I couldn't finish. Too stuffed.

The food was so good hot and fresh! It is different from when last time I went back in the early 2000s … Menu is much smaller and You order on a screen and they bring it out /call your name... You self serve your drink as well… a few things in lobby broken:need maintenance Ticket printer for order receipts and ice tea not available, but overall great food and atmosphere; we will be going back !8 outta 10 .

Steak 'n Shake is not the same from when I was there last. Was reluctant to go, went, and regretted it completely. It's been years since I last went because, lets face it, burgers are everywhere. The food was okay. But my girlfriend had me try her burger because it tasted funny, and to me it tasted like a dead mouse smells 🤮. Could have just been burnt I suppose. But anyway, every time I came here in the past it was booming. Not anymore and I can see why, young and socially awkward staff on a Saturday night, no waiters/waitresses, no greeting, kiosk only for ordering, and no cash. I would love to see this place turnaround for the better. Not a lot of cool retro dinners around.

The men's bathroom was very dirty and the paper towel roll was sitting in the counter rather than in the dispenser. The digital order kiosk was out of receipt paper. They were out of grilled onions and lettuce. Everything seemed sticky. Customers were cleaning their own tables with napkins and water. The burgers and shakes tasted good though.