Steak 'n Shake

Food was delicious and the restaurant very clean. Cameron was running around helping everybody, cleaning tables, delivering food and just hustling! They are operating with a very small staff but doing a great job!

Very quiet, no one else in dining room. Hated that you had to order from the kiosk, had to get your own food and drinks, they call your name when it's time to get your food or shakes. Then when checking out it asked about a tip, for who, I did everything but cook it and mix the shake. I like having waitresses taking my order. The kiosk doesn't always have all options for food. It was honestly scary being the only ones in dining room and no workers around.

The food was delicious and the restaurant was very clean! Huge shout-out to Cameron, who was the definition of hustle—he was running around helping everybody, cleaning tables, and delivering food. This team is operating with a very small staff but they are doing a great job! Cameron's work ethic alone makes this a 5-star visit.

This New Castle location is very clean and everyone is incredibly polite. We got our food so quickly, and the staff was incredibly helpful. We visited at 8pm and were pleasantly supprised. The bathrooms are older, but were clean. The restaurant seating area was incredibly clean and Crystal is an incredible manager.

I don't mind the fact that they did away with the wait staff or even that I have to order on a kiosk now but every time I come here anymore it is the filthiest restaurant I've ever been to. Out of 21 tables and booths only 3 of them were clean enough to consider sitting at and even then we wiped the table down because it seemed barely touched by a dirty rag. I can't even describe the floors and bathroom without expletives. If this is ok with health inspectors we need new health inspectors. I wish the photos really showed how gross it really is.