Steak ’n Shake

We were glad we stopped in when visiting some friends in the area. Ben really made sure we were taken care of. He gives wonderful customer service. We need more people like him in our world. Had fun at weeki wachee this morning.

The food was fantastic. Julianna was a great hostess. The kiosk are simple to use and the service was quick. The ONLY reason that I took one star off atmosphere is no soap in the soap dispenser and bathrooms could be just a little cleaner, but they were NOT terrible. Great place!

What a wonderful lunch experience. The burgers were great the f r i e s delicious and the milkshakes dreamy. Service was fantastic. Especially Ben who was very attentive and very helpful to all of the customers. He kindly helped us with our order on the touch screen machine which could be very confusing. He made sure that all the tables were clean and stopped at each table to make sure all of the customers were happy with their food. We will be back soon.

The only complaint walking in off the street, never having gone to a Steak 'n Shake was having to figure out what to do. Upon quick inspection, I realized I needed to use their kiosk to place my order. I can see how this could be intimidating to anyone who hasn't used one yet. But since their menu isn't overwhelming, it was fairly easy. I had to cancel some items and move them into a meal once I realized it was possible (and cheaper). But otherwise the food was made fresh as soon as the order was placed, and was delicious! The birthday cake milkshake is definitely worth getting if rainbow sprinkles make your day :)

I would really like it if somebody could explain to me why there is a spot to enter tip on the self service registers. A major part of the appeal of coming to steak ‘n Shake was the service, having a waiter, and having a register person. I’m also very upset that the prices on the food have not gone down considering you’ve relieved half of your staff of having a job in favor of electrics and having us do our work for you. The touchscreen froze while I tried to place my order. I have to scan a QR code to have a beverage.. is the DISNEYWORLD?! What in the AI nightmare is this? The appeal of coming to steak and shake was the service. Now it’s just overpriced shoestring fries. The employees working ( the few left I assume) were nice though.