Steak 'n Shake

I had a craving for a burger and I have enjoyed Steak ‘n Shake in the past and since I had been driving Historic Route 66, it seemed like a good fit. Not the experience I was hoping for. The dining area was simply too cold. Despite the high outside temps, patrons should not be required to grab a jacket from the car, in order to be able to eat and enjoy a burger. While it was approaching closing and it was a Tuesday night and not eh busiest, it still is just ‘uninviting’ to have a large amount of seating blocked off to make closing easier. Okay, but not a “welcome, sit anywhere you like” atmosphere. My burger was the best item we had. The thin fries, which I enjoy were cold, and just not appetizing, despite the catsup and pepper I added. My wife’s chicken strips were warm, but not s

Steak N Shake in Springfield, Mo. is our family’s “go to place” when we travel I-44 on our way home from St. Louis several times a year. We love that this Steak N Shake continues to offer excellent table service instead of a kiosk ordering process like many of this franchise restaurants have gone to. Ande has been a hostess/server for quite some time and she keeps this restaurant running very smoothly with quality customer service. Food is outstanding and the cost value is remarkable. The original double steak burger with cheese and onion rings are a tasty stand by for my wife and I each time we visit this fine establishment. We truly look forward to our lunch break at this Steak N Shake on our travels through southern Missouri.

Horrible customer service. Ordered a salad with extra tomatoes and got basically none so kindly asked the “waitress” for extra tomatoes and a fork and then overheard her complaining to her manager because we were asking for things, to which her “manager” responded “tell your table to order better.” Extremely unprofessional and rude. OH and my husband found a hair in his burger, he tossed the hair before we could get a photo.

Much better than most of the Steak N Shake’s left in Missouri. Service was very friendly. Food was good. Always have to get the Frisco sauce added to the burger. I’d come back again.

Was seated right away but then sat for 15 minutes and left while other patrons who arrived after me were seated and waited on and still no server. Then a young lady approached every table but mine and ask about their experience. I did notice that there were about 6 tables and 3 waitresses. Either me sitting alone posed a greater task of service or maybe it was because I was the only person who wasn't white.