Steak 'n Shake

Used to be proud to tell people that we ate at steak and shake. Might as well Rename it to "FAKE & SHAKE" The employees at the drive thru.. no issues.. friendly and smiling. The food... come on! This is a DOUBLE??? NOW.. "WHERE'S THE BEEF?" There was more beef flavor in the skinny fries ( because of the tallow) than in the sandwich The shakes were on point

Bitcoin Burger was👍 good! The only reason I'm giving it three stars. Otherwise dining room had a lot of tables that wasn't wiped down and they wasn't busy. staff had no customer service skills whatsoever. And everyone seemed confused when you ask a question. They didn't even know what size drink comes with a meal. I'm assuming they wasn't well trained. I definitely will come back to Steak and Shake but just not to this location.

Best burger in America 🇺🇸!! You can buy menu items with Bitcoin. They cook fries with beef tallow oil.

Before I complain I want to say the restaurant was very clean. Tipping when eating out: Since Covid we have had an unusual behavior in restaurants, the behavior of asking for a tip before service is rendered for take out, and asking for a tip when no waiter/waitress are involved. Now there are some exception to why we SHOULD tip in take out, it is usually connected to an exceptional delivery of customer service. However, lately I have witnessed the most audacious requests for a tip (I also think it’s tacky as hell to ask for a tip). My recent trip to Steak and Shake in Tinley Park, we walked in and BOOM there are NO cashiers nor host/hostess. There is a kiosk to place your order. Although the screen was large and the menu well displayed, it still was not intuitive to use. At the end j

Ms. Michelle was very nice, helpful and polite. She has awesome customer service skills. She talked to the customers and dispose of their garbage. Just above and beyond. I truly appreciate her. Dione was very nice, kind and polite. He kept the dining room clean and was very attentive. You can tell he takes pride in his job.