Subway

I placed an online order on November 18, 2025 (Order D05CAF5D, 12:25) and paid in advance. When I came to pick it up, staff said there was no such order and nobody could tell me what happened. There’s no customer support option in the app, and I wasn’t able to reach the manager (Rosy) — no reply. I left with no sandwich and no refund information. Please fix your pickup process and add clear support/contact options in the app.

The Indian/South Asian male worker here is incredibly rude — speaks to customers with zero courtesy and makes it clear he sees them as beneath him. For the first time ever, I walked out mid-order. Completely unacceptable! Change your staff, save your business.

Ordered online, charged credit card.and right away cancelled by the restaurant. You should close order windows if you are not able to fulfil the orders. Now I have to wait for a week to refund my money.horrible customer service.app says contact the restaurant. Restaurant staff said contact the customer service. Stay away this place.

The food was good. I had my usual Subway order, 6" flatbread w/egg & cheese. They have an Icee machine behind the register, so I asked if I could get a combo w/Icee--no, not even for an upcharge. Asked for a regular Value meal w/sml drink and was charged $4 - how can they call $4 for a small drink and small bag of chips a "Value?" Plus they didn't ask if I wanted a bag but gave me one for a Fee, when I had an empty grocery tote bag hanging over my arm.

This is hands down the worst subway I have ever been to. Sunday on a holiday weekend. 1 person working. I ordered on the app. The app said 140pm my food would be available for pick up. I didnt get my food till 215pm. Door dash takes priority cause it was a 50$ order ahead of me. I got my sandwiches, threw them in the trash and went to Dominoes.