Subway

I placed an online order and the app selected this store more than an hour away from where I was. Once I realized the mistake, i tried calling the store 3 times and nobody picked up. I then submitted a complaint online. They shrugged off all responsibility, said the app worked in a way that it doesn’t, and then ignored me after the initial response.

It is a continuous problem that this location only staffs one person per day. Online orders take 30 + minutes, and the in-person line is consistently ten ppl deep during lunch break. Hire some workers!

Consistantly understaffed which causes long wait times and inaccurate orders.

On February 28th I had 2 mobile orders that were not completed due to staff injury. I was refunded for only 1 order. I went in to have the 2nd order refunded and was told that it would have to be taken care of by the GM. They took my name and number and a week later I got a call from the GM. She told me that the owner would have to do the refund. I expressed that this was not the first time that this had happened with a subway and that I would appreciate confirmation when this was done. That was on March 10th. I have not received a refund and have not received anymore communication. I submitted a report through the website and have still received no communication. I am extremely displeased with how this has been handled as I don’t have the time or energy to repeatedly be after a refund tha

Felt horrible when I messed up my order. But they were both patient and nice about it. Thank you to the person who helped me out today!