Subway

Massapequa, NY · Sandwich shop

Rating
3.2/5
★★★☆☆ 3.2
Reviews
20
Rank in Massapequa
#88
of 96 restaurants
City Percentile
6%
rating percentile

Subway is a restaurant located in Massapequa, NY. It is one of 96 restaurants listed in Massapequa. Its 3.2-star rating is slightly below the Massapequa city average of 4.3 stars. There are 10 photos associated with this location.

About Subway

Your local Massapequa Subway® Restaurant at 5500 Sunrise Hwy. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient... More

Hours

Saturday8 AM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 Brian Huguenin · Jul 2025

It’s clear that management here does not care whatsoever and in turn trickles down to the employees. Employees get upset if they have to make more than 1 sub per customer. Idc if you have to make 20 subs that’s what you get paid to do. Employees also get frustrated because of the language barrier. Again not the consumers fault. Last but not least, how do you not have salt and pepper at a sandwich establishment? Do better

★☆☆☆☆ 1.0 Kayla Alba · Apr 2025

If I can give this restaurant zero stars I would I placed an online order at 9 o'clock. They don't close until 10. I go inside at the time and says 920 to go get my sandwiches and the lady behind the counter says there's no more meatballs we stopped doing meatballs at 9:15 I said, but I put my order in at 9 o'clock. She goes it doesn't matter we don't have meatballs so he said let me get The hot honey chicken sandwich and she said no no you can't do that. It's it's it's more money I said, but it's not my fault that you don't have meatballs oh well we just don't have meatballs. You can't get that cause it's more money you can get ham or turkey Get out of here. She should've accommodated me with the chicken sandwich because she was too lazy to make meatballs so now I have to get a sandwich t

★☆☆☆☆ 1.0 That Girl · Jan 2025

If I could be 0 stars I would. This place is absolutely horrible customer service I mean read all the comments for yourself. I’m also calling customer service and escalating this issue! This place need to be shut down if that lady Rama answer phones like that yelling at customers then she need to be fired. Absolutely disgusting behavior kept yelling she’s the manger but doesn’t know how to cancel an order? This is ruining your business and it’s very sad. Get better workers. If you don’t know how to cancel and order then maybe there should be someone there at all time that does know how to. Should send cooperate in there as a secret guest see how they get treated. Absolutely disgusting.

★★★★★ 5.0 JM R · Oct 2025

Pickup order well done & on time. Just as ordered. Nice staff.

★☆☆☆☆ 1.0 Gabriella Ulloa · Jan 2025

Worst place ever ! Rama or whatever her name is so disrespectful this is my SECOND TIME HAVING AN ISSUE WITH HER.! I asked her to cancel my order and she completely hung up on me saying that the owner the owner like didn't take my name phone number how was she going to make sure it got canceled.?? Very poor business and management if I don’t see my refund I will definitely be back!! Update : the owner said that I have to call my bank for a refund ? I’ve never heard that I’m not disputing $10 with my bank! Worst business ever I will be back to pick up my order another day !! I hope Rama is there !!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Sandwich shopCatererFast food restaurantTakeout RestaurantRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.