Subway

Very disappointing experience. I arrived at the scheduled pickup time for my app order and was told it would be another 10 minutes. I wasn’t even upset about the wait and politely stepped outside. When I returned and picked up my order I asked for a side of sweet onion sauce. An employee named Lyss loudly said “not right now” in front of several customers. I was caught off guard and didn’t know how to respond, and she then said I’d have to wait even longer. The rudeness was embarrassing and completely unacceptable. Based on this interaction, Lyss clearly lacks the basic customer service skills expected in the service industry.

My written instructions on my app order said to double toast the bread with its 3 meats and some extra veggies on it. The bread was too soft to be double toasted. And I didn’t notice any extra veggies on it. So it didn’t fill me up as much as I expected. And I’m saving half of it for tomorrow’s lunch. But the bread will be even softer then, since it wasn’t double toasted. So it wasn’t made correctly like it was the last few times I ordered subs from the app with similar instructions. And I’m not happy with it.

Whoever the two workers working 10/8 during the day seems to not follow much directions. I ordered the sandwhich online for me and my coworker. I went to pick it up, no problem. Got back to work ready to grub on my sandwhich with my co-worker and instantly saw it was things missing plus mine was too overcooked and so was my coworkers. So I had to wrap our sandwiches back up and take it right back. The male worker opened our sandwhiches and act like nothing was wrong. It was no sorry for the inconvenience of me having to come back to even get the sandwhiches fixed. I was close to having both sandwhiches remade but I had no time so I drove back only to realize the main important thing was also missing……. The cheese! You’ll think they’ll know what comes with their bacon and chicken sandwhich

I want to shout out JACOB! He is this location’s best employee. I came in, he greeted me and every other customer that walked in. He was making app orders as well as walk-in’s. He didn’t rush and was not sloppy. He made sure to ask and double check that the orders were perfectly made. I really appreciate his customer service and how serious he took his job. I will say, he was not the only employee there but was the only one I seen WORKING! Thanks Jacob.

Did a mobile order and absolutely hated it. Firstly one of the sandwiches was missing half of the things on the order and they have it advertised online they have the honey sauce and didn’t even bother to let me know they didn’t have it anymore once I picked it up. Once I got back to my location I checked the sandwiches and notice both of them were burnt and soggy, and missing ingredients. I went back to fix the issue and the guy work around 3:50 pm was very argumentative saying he barely missed any ingredients when there was a handful of them missing and then wanted to say there’s no more honey sauce … well then take it off the website Will not be returning to this location again. A waste of my rewards. Don’t come here.