Subway

We had been to this place on our way to New York. A good subway place with enough room for customers to sit and dine. There are plenty parking as well. There was only one person to serve and the young lady was very friendly and provided a thankful service. Subway we ordered was very delicious and I would go there anytime. Since there was only one person working there, I experienced a bit of a delay. Again that happens in most Subway places away from cities. There is a clean restroom as well.

Usually this would be our go to place as my 7yr old loves subway every now and again. So on March 11, 2020 my husband and son set out to go purchase a sandwich for our son. He arrived there at 735pm to the doors of the establishment locked, he then knocks the door, the employee was there making a salad, says I'm closed and ignored my husband standing out in the cold. He then walks away and went to the back employee area or the establishment. Another customer walks up to my husband and asked are they closed? So they engage in conversation with the other customer saying that is so rude. I then told my husband to take a picture of the establishment. Now the establishment time listed on their facility says open until 8pm and the website says 10pm but this guy left 2 customers outside in the co

Went there today at 7:47 pm the sign on the door says closed at 9pm , the door was locked and when we knocked the lady said they are closed!

Only one person working , which I had no problem waiting. After waiting about 10 minutes it’s finally my turn, then a mobile order comes in and she tells me she needs to do the mobile order first. Since when do mobile orders come before customers that’s inside the store already waiting? Waste of my lunch break.

I have never experience such poor customer service. I frequent this location however, I usually order in store. Today I decided to order ahead using the app. I ordered and arrived at the store 16mins later to be told the order had no been received and the sandwich had not been made. I expected that by showing the employee my subway confirmation and PayPal receipt that he would be sorry for the delay and make my sandwich. He said he could not make my food until he received the order on his computer. I asked him if he expected me to wait until the order (which was placed now 20mins ago) would arrive. I then asked him to refund me which is said he could not/would not. He said I would have to phone subway customer service to deal with this. On my way home, I called subway to only be given auto