Subway

Literally the worst subway I’ve ever had to deal with. So sad it’s went this down hill with building the new location that I can’t order from our local store. The past 3 times I’ve ordered on the app my sandwhich has been wrong. Then when I call and tell them they say the made the sand-which right and I’m wrong. They then called back and told me they can’t refund because I ordered on the app. The only option was to put the sand-which in the fridge at take it back tomorrow to have a new one made. I try to give everyone the benefit of the doubt but all three times back to back is just sad. They did apologize when they called back but at this point I won’t be going back.

Didn’t put all the toppings on that I had put on the app and didn’t toast it to be fair I should have checked it before I left but when I got to work was disappointed so

I ordered a five meat salad and none of the meat was cut up for the salad I work in an office and it is hard to eat a salad that has full uncut meat on it.

I normally don’t do any reviews but has I was eating, an older gentleman came in for his online order. Not sure why the person behind the counter yelled multiple times that the sandwich was on the rack. The gentleman clearly was hard of hearing or possibly deaf. Instead of going the extra step to either walk over and grab the sandwich or walk around the counter and direct him to the stand, they yelled “hello?” “Ok…”. Has I was about to help, a police officer who was eating, directed him over. Just simple customer service was needed.

I arrived right at 9:00 AM — when the store is clearly listed as open — and the doors were still locked. I could see the employee behind the counter, clearly inside and getting ready, but he made no effort to open the door or acknowledge customers waiting outside. I understand morning prep happens, but if you’re not actually ready to serve food at 9:00, don’t advertise that as your open time. People have jobs and schedules too. Not cool.