Sugar Factory - Cherry Hill

I had reservations for Valentine’s Day around 10pm.This is a very nice place and the decorations on Valentine’s Day were beautiful. Our waitress Anna was HORRIBLE! She was rude and had an attitude all night. She was not attentive to our table at all. I asked her for a glass of water and utensils which she never brought out at all. We waited a long time for our food to come out and our appetizers came out the same time our main course came out. The table was over crowded with food. Our food arrived and we still had no utensils. I kindly asked the guy who brought our food out for utensils and he brought them out right away. The couples next to us on the right and left side were also not happy with having Anna as a waitress. I’ve been to the Atlantic City location and it was beautiful with a

We went on a Monday afternoon. We ordered the Brioche rolls as an appetizer. The rolls weren't warm and the cinnamon butter was cold, so it couldn't be spread. I ordered the Flaming Hot Cheetos burger. I liked the taste and it was big burger. The staff was welcoming.

I had a great experience at Sugar Factory, thanks to Clarissa’s amazing service. She was friendly, attentive, and made sure everything was perfect throughout our visit. She really added to the overall vibe and made us feel taken care of. I also loved my drink the Lemonade Smash (without strawberry) was super refreshing, perfectly balanced, and exactly what I needed. Between the great service and delicious drinks, it was definitely an enjoyable experience. I’ll be back for sure!

OK, so I came here for my 17 year-old daughter‘s birthday and I must say the atmosphere is nice but the staff in the food is not what people think it is. I believe that is it is overhyped. I feel like the quality of the food is not Worth the price. It was me and Six children so my bill was a little hefty and there was a mandatory tip of $50 which I didn’t expect because they did not say anything about the mandatory tip. They just automatically added it to my bill which I didn’t mind but at least let the customer know that you’re adding a mandatory tip. Second, I feel like the food it’s regular. I ordered a pasta and it was disgusting so I did not eat while we was there, but I did allow my kids to enjoy themselves. They enjoyed their food, but while we was there, they said that they wish we

Exceptional Service at Sugar Factory from Janet 😄 I had to take a moment to recognize the incredible service we received at Sugar Factory. Our waiter went above and beyond — and I truly mean that in every sense. From the moment we sat down, she was attentive, warm, professional, and genuinely invested in making sure our experience was nothing short of amazing. She didn’t just take orders — she created an experience. She anticipated our needs before we even had to ask, checked in at all the right moments, and handled everything with grace and efficiency even when the restaurant was busy. Her energy was positive, her attention to detail was impressive, and she made us feel valued and cared for the entire time. It’s rare to come across someone who operates in a true spirit of excellence, b