Surcheros Fresh Mex

I ordered two hard chicken tacos. Just chicken as I like to pour the queso on top and eat it that way. The amount of chicken I received in both tacos was laughable. I combined them into one so I could at least eat one full taco and I used the other as chips. And yet again, they forgot the queso. Luckily I checked before I left today. I actually stopped ordering from this location because they always forgot my queso. Truly at this point I would like a refund for my tacos because of the amount of times I haven’t complained on this location. Today was my 13th reason. I have tried calling the location 5 times to no avail. I tried submitting something to corporate online, but the website kept giving me a server error. I did not want to leave a google review but here we are.

I ordered a extra steak burrito and ended up just getting 75%rice and some black beans. This thing was 20 bucks and just got a rice bomb. I could see forgeting the extra portion but how do you leave out the meat entirely? Terrible service.

Well set up. Went Sunday lunch and it had a steady line. Wait time was about 10 minutes. Prices were very reasonable. Everything under 15$ clean restroom though it was small.

The lady who is always in there is rude every single time. She doesn't say hi or smile and just about orders you around. What's considered a topping is laughable. They barely give you any chicken. I ordered queso and a drink through Doordash one time and didn't get my queso OR my drink. I had to call multiple times to get this refunded and was made to feel like I was an inconvenience. Terrible customer service.

Tried this place for the first time yesterday. Very neat and clean. Ordered a taco bowl and the carnitas quesadilla. Both so fresh and absolutely delicious. Very friendly and smiling staff. Highly recommend. Going to be our new favorite Chex next place!