Surcheros - Thomasville, GA

Our work team placed a $200 DoorDash order and all but 1 team member’s items were completely wrong. They left 3-4 ingredients off of each item and left off at least 1 side. The manager told me she would contact the general manager about a refund and then never called me back. She even told me a new employee just started and she believed that was the issue. Very disappointed in the lack of follow up, especially since we order from there frequently. Not the service I expected from them.

Food was decent. Surprised a burrito bowl cost more than a steakhouse meal. 2 of them cost $40. Due to that alone I do not see going back. I know inflation is making everything higher but that is a chunk out of my paycheck. I was just not expecting it. These types of places you should see as a workday lunch option throughout the week. Even eating alone 3x a week $60 😳. For those that can do it, I hope their service is better for you. Service could have been much better. Workers acted bored or rather have not been there. We were welcomed with eye rolls and huffs. Very impatient towards customers that had never been in before and had no idea what they offered. The selections, we found to be extremely similar to the other two cafeteria style Tex-Mex places in town. All are priced about the s

I would like to give a shout out to Surcheros in Thomasville Ga. We recently had a delivery/catering service provided to our Archbold Emergency Department for EMERGENCY NURSES WEEK. Mrs. Peggy (Store Manager) was so helpful with our catering request as well as delivering at requested times. She was punctual and the food was freshly cooked. Thank you Mrs. Peggy and Surcheros staff for the outstanding customer service provided to our ER Nurses. They were all very satisfied. ~Anet Garcia (Archbold ER Administrative Coordinator)

I go to Surcheros every other week. Today a big dude named Charlie made my burrito and it was the best one I've had yet. Huge props to him!!

I have been to this location twice now. Give Pancho a raise! He has given service with a smile the whole time. His quality of service is a main reason for the second visit. No other employee at this location thus far has matched his energy. I left a tip because of Pancho. If everyone had the same energy I would have left more. I wanted to mention this menu with photos as well. My mother-in-law is deaf and I don’t know much ASL yet so having a menu with photos makes the process of placing an order much easier. The cleanliness is another plus. Cons: pricing seems a little high for what it is. Mini size burrito has only white and wheat as options for the tortilla.