SusieCakes - Laguna Niguel

This place is truly amazing… The customer service is outstanding. The two times I’ve been here it never disappoints. Today I ordered a birthday cake, the 13 inch, I can’t wait for us to enjoy it. I also ordered a slice to go. Michelle helped me join the that rewards. She was so patient and kind with me Sterling, always seems to be having a great day. Everything in the case looks so good and fresh. It seems to be a very popular place and I can understand why.

My family and I have gone here many times for several years. This is where we’ve bought birthday cakes and treats and celebrated moments together. The food is delicious, moist, and incredibly flavorful. The employees here are top notch! We had an incident recently where I walked it and bought 4 of the same cupcakes. One of the employees was helping the other and offered a box that was prepackaged with the exact cupcakes I wanted. Unfortunately, when I got home, the box was missing a cupcake. These things happen so I called the store and they were apologetic and offered either a refund for the one cupcake or to hold it for me to pick up within the next few days. I opted to pickup the next day. When I arrived, they were very kind and gracious and threw in a 2nd cupcake for the inconvenience

I’ve been a loyal SusieCakes customer for years because their desserts are always beautiful and delicious. But this past weekend they went above and beyond in a way I’ll never forget. I had ordered a cake and planned for my daughter to deliver to a restaurant. Unfortunately her cat got out and she was unable to make the delivery. I called SusieCakes to see if they could deliver on such short notice. When I explained the situation, they didn’t hesitate - they delivered the cake themselves free of charge. That kindness and customer care is rare these days. I’ll truly be a lifelong customer - not only because their cakes are amazing but because their team has such a big heart. Thank you, SusieCakes! 💜🎂

Best cake ever. Always perfect and great quality. Our favorite is the Tropical Coconut.

Most delicious cupcakes and kindest people! I love SusieCakes, especially this location! 💕🤗🧁