Taco Bell

I placed my order using the in-store self-service kiosk. I carefully reviewed my order on the screen before submitting it, and everything was correct. I also requested that my receipt be texted to me, but it was never sent. When my drink order was handed to me, it included a drink that I did not order. When I told the employee this was not part of my order, I was asked for a receipt, which I did not have because the text receipt was never delivered. After requesting a printed copy, I reviewed the receipt and discovered additional items that were never ordered, including a chocolate chip cookie ($3.59) and the unknown pink large drink. When we brought this issue to the counter, the employee argued with us instead of helping resolve the issue. There was no effort to investigate the kiosk

I stopped in today for lunch. And was SEVERELY disappointed. The attitude from employees was disgusting. They were just throwing the orders on the counter for customers with a "here you go" they argued with another customer about what comes on a supreme taco and then tried to tell the customer he ordered his food wrong even though they took his order at the counter not the kiosk. The staff need a serious attitude check i understand having a bad day or even hating your job but dont come to work and make the people that come in to eat miserable with you.

Tonight was an unacceptable experience from this Taco Bell. Sonya, the manager on duty was not empathetic or compassionate with our customer concern. We had ordered from the app and had been mistakenly routed to the Aledo location. We tried to cancel the order immediately upon sending it through the app and also tried to call the store within seconds of the mistake. Rather than meet us with understanding and kindness. Sonya rudely stated that she could not cancel or refund the order and that we would have to come all the way across town to receive our order and that was our only option. Upon arrival when asked for a customer complaint number she was rude once more stating “You’ll have to find it in the app. Do you still want this?” And pointed to our cold order. I would recommend customer

Restroom needs a thorough cleaning of walls, mirror, etc, but smelled clean.

This place puts the absolute minimum of filing on/in any of it's good items. Not the best place to get the big bean burritos anymore. Taco casa bean burritos are 2Xs as big and cheaper. Clean place, fast services but... food is expensive and sparce.