Taco Bell

I order from this Taco Bell weekly— the food is always good. If there’s a problem with the order, then they resolve it, they’re always nice, the restaurant is clean, yada yada. Rarely any issues. Tonight though the food is TOP TIER. My food is all correct and my items are LOADED. It’s all hot, it’s all delicious. Amazing. I often customize my food through the app and all my customizations were followed to a T. Whoever is working tonight I wish your pillow is cool on both sides and you find $100 on the ground. Bless you.

This is probably the fifth time in the last two months where my order has been wrong and I’ve not been given any sauce despite asking for it. I’ll probably just have to start going to a different location that actually gives me what I pay for as indicated on my receipt. During the most recent instance, I paid for a beef Chalupa as indicated on the drive-through order screen and the receipt but got chicken. I asked for fire sauce and got none. At this rate, this happens more often than not.

I work in the restaurant industry and I understand it's late but you'll give out food that looks and tastes bad is just plain insane. Two of the tacos were just tossed halfway together. I had a few stackers too but I don't know how they look, so I can complain about them. The meat was cold too. Drive thru service was friendly but for you to give someone something like that isn't really good service overall. But lesson learned I'm sit right at the window and check each taco before I move . Waste my time and money so I'm do the same.

The black bean crunchwrap supreme had very little black beans on it. When asked about it, the person who made it said she put them on there, but see the photo, and no offer to put more, but that's customer service these days. Lacking. Also had to ask for my guacamole cup, which I ordered and was not on my tray. And why the double shell taco? I never knew it came that way. A few employees evidently need training in customer relations and how to make menu items with detail. Then, some of the employees want to gather in the lobby to chat about personal and work related issues when there are no customers in the lobby, except me. 6:15 pm. I will not be returning to this location.

The lady at the window was so disrespectful. As a group of people that all work in food industry we try to be super understanding and I even debated leaving a review because I hate to complain but the service we were given was disgusting. The window lady was nasty to us gave us crazy attitude over simple confusion and then once we finally received our food she cussed us out as we drove away…