Taco Bell

This location is absolutely trash every single employee that works there has to be the most incompetent person to live in Richmond. I went through the drive through earlier I was the ONLY CUSTOMER at this location and I ordered 2 burritos with NO sour cream and as I got home both burritos had MASSIVE amounts of sour cream on them now not willing to go back out and face the ice I’ll go to bed hungry and out of $15 because of this locations negligence to be able to take a food order. I will not ever be returning here as this isn’t the first time I’ve had issues with this location and its staff.

Accessing this location is unnecessarily complicated since there is no direct entrance or exit without cutting through the Walmart parking lot. Once you arrive, the experience doesn’t improve much. The parking area is littered with trash and several cars without license plates, which doesn’t make for a great first impression. The food we ordered, just two beef burritos, was served cold and tasted as if it had been sitting out for quite some time. The fountain drinks were also off, with poor carbonation that made the soda taste flat. The staff appeared disengaged, and the overall atmosphere matched that energy. This location could really benefit from better management and attention to cleanliness, food quality, and staff morale. It’s not a great reflection of the Taco Bell brand.

Maybe put up a sign saying you don't have certain drinks instead of me going down the line having to pour out your carbonated water. No utensils out. Had to ask for them and was looked at like they had no idea what I was even talking about. Container holding mild sauce was almost empty. What little was in there was covered with old sauce that I guess came from a busted one. Come on Taco Bell you can do better. Food was same as usual, didn't see anything wrong with that. But makes you wonder if they're so slack with minor things, how slack are they with the food?

Don’t waste your money on this location, there’s a lot better places around. Drive thru is a box of chocolates. Never know what you’re going to get.

Online pick-ups shouldn’t have to wait through the long drive-thru when the inside is closed. This has happened to me many times here. If I ordered way ahead online, it shouldn’t be the same amount of time as if I didn’t. Same situation for Door Dash and Uber Eats pick-ups.