Taco Bell

I ordered my food when I received it the drink was wrong I got a medium Baja blast instead of the large Pepsi I ordered and my 5 layer burrito didn’t have all the toppings. My cinnamon twist was half empty. This place is ridiculous and mess up the order every time if you don’t go in. I had no choice but to order delivery because of work. I’m so tired of my order being wrong every time! I posted pics as proof. This place is awful.

I just order a chicken quesadilla with an extra side of jalapeño crema tonight at 1:30am. The person on the drive thru, a skinny black man was very kind. The large black man that brought over my order was however not kind. He gave me my order. Closed the door. And I kid you not, reopened the door within 5 seconds to tell me that I needed to move my car up. I thought it was a joke as I hadn’t even had a second to look in my bag. Of course there wasn’t an extra side of jalapeño crema. Instead he insisted there was extra sauce on the quesadilla. I expressed that I asked for extra on the side. He reassured me there was extra in the bag and that I needed to move up. After feeling unwelcomed and leaving I noticed that in fact there was no extra side of the jalapeño cream sauce, just packets of m

This place must have a negative score due to its employees that girl with the red braids in her hair during night shift is disgusting. She dropped the fork and still put it in my box full of food. Then she failed to realize that she picked something up off the floor where they all walk on and did not wash her hands. She clearly violated the entire sanitation process. I’m truly hoping that the female manager who was on duty trains her staff the proper way.

Only because there’s nothing less than one star. First the young lady at the drive through window was VERY nasty in spirit. She started talking before our car reached the window “they act like they can’t hear” were her exact words. Then to make matters worse, the order shoved out the window was INCORRECT. Plus they don’t answer the phone. Definitely not a good experience. Terrible customer service.

Came last night and the employees at this taco bell location were so warm and friendly and made me feel seen, plus my burrito was the best made taco bell burrito I've had in the Birmingham area in quite some time. Will be back! I don't usually review places but I left with a happy heart.