Taco Bell

This is one of my favorite places to grab a quick lunch in Ithaca. I get off at 3 and there is always practically no line or wait when I go through the drive through. The supreme luxe box is a great deal and you know you gotta get the Baja blast with it. I have yet to have a bad experience ordering here although on my most recent visit there was no napkins given with my order which was a bit disappointing. Overall I’d say this is a great place to get a quick yummy meal.

If I could write a zero I honestly would. The quesadilla on the right is the first one I was given, cold to the touch and cheese not even melted. I pull up to the drive thru window very nicely, and the server said they’d make me another one so I pulled around to let people behind me get their food. On my THIRD TIME AROUND, I was given the quesadilla on the left. Absolutely disgusting, go to the triphammer location, this is wildly disappointing after a 12hr school day.

This is the worst Taco Bell I’ve ever been to. There’s poor management which is one of the reason they’re short-staffed. I ordered ahead online to skip the line, but ended up waiting 35 minutes for my order to even be acknowledged. Mind you, there were plenty of employees to be managing the lobby and the drive thru. After 20 minutes of waiting for my food at my seat, I decided to see what the hold up was. I waited at the counter for 5 minutes before I was being acknowledged, even though the manager made eye contact with me, and the other employees were swearing out the window without a care in the world. And when my order was ready, after 35 minutes, they slapped on the mobile order pickup table without apologizing for the wait or even sealing my order off with a sticker to ensure safe eat

I haven't been able to get good here in at least 6 months. I show up for the later menu, after midnight and Everytime they close while I'm still in line. The only time I did get food someone decided to put something spicy in it. I'm allergic to a lot of things so I always read everything before I get it to make sure I can eat it. Putting whatever you want in it without asking the customer is dangerous. I couldn't eat my burrito because I had no idea what they put in it. Do better it's Taco Bell not a 4 start restaurant. I've worked in restaurants almost my whole life even a 4 start restaurant. We don't turn people away. That's not how a business is run.

Straight up 5 stars for the two staff working tonight. My kids wanted taco bell. Been here 40 minutes in the drive through. And the lady taking orders was kind and patient. She must be exhausted and shes is still in there working. Idk what's going on behind the scenes. But she showed up for the hungery people of Ithaca. Whoever is working at 8:16pm on March 7th.... Reward them with a rise and extra paid vacation days, will ya?