Taco Bell

after a bad experience the other night, i had put in a complaint to the customer service forum on the website. i had opted to be contacted again and after i was contacted, the GM already had started the call about my experience with passive aggression and was unprofessional in her verbiage. there was no apologies from her on on the staff’s behavior. and she was somehow confused on how not talking to customers or double verifying people’s orders is not basic customer service. food was great but BASIC customer service was very lacking and i can see why if their manager is not a nice person either. i get y’all work at taco bell but being nice and decent to folks isn’t and shouldn’t be hard. we literally waited in the drive thru for almost half an hour and the staff didn’t talk to us at all be

This taco bell leaves the doors unlocked but when you come in you are told to leave. I ordered on the tablet inside and waited over 40 minutes for my order. The bathrooms are locked so while you are waiting this ridiculous amount of time you cannot use the bathroom and are forced to wait.

Typically I have a good experience here but the past 2 times Ive come have been extremely disappointing, coming to an empty drive through at 12am, I don’t understand why I was being rushed to order and I would think it shouldn’t be too much on the employees to put together a decent taco. I ordered Catina Chicken tacos, which is typical good, but recently dry, barely any cheese and just not appetizing. I just wanted two tacos and one came smashed for some reason and there was nothing heavy in the bag.

Customer service was great, longer wait with no one in line and an empty parking lot. The wait time is never an issue if you get what you ordered or at least have your food prepared correctly. Doritos locos tacos supreme in my opinion are one of the best items on the menu and pretty difficult to prepare incorrectly, however when 90% is packed full of that cheap shredded ice burge lettuce with the smallest amount of beef I have ever seen with no cheese and 2 pieces of a diced tomato... I think you can understand my predicament. I can always wait longer that is never an issue but service with a smile is quite deceptive, when in the end of the day it's the food that really makes your rating Taco Bell is cheap good and very consistent however that consistency has only seemed to go downhill. Ta

Michelle and Tamia need a RAISE! they took our orders quickly and professionally and delivered with delicious tacos. Great assets to the Taco Bell team, hope they get treated right!