Taco Bell

Called to speak to someone about something in my food and couldn’t get ahold of anyone. Rushing on my lunch break, before even taking a bite I noticed something in my food that shouldn’t have been there. After looking further I’m still unsure as to what this is, and I also found hair stuck on the cheese. This is absolutely disgusting and needs to be taken care of.

The food is always fine to me, i get it all the time but something that is not up to par is the freeze drinks. And this has been a problem for the past 5 years I’ve lived in rockwall. Every time i get a Baja blast freeze it tastes odd, like moldy or a like a rotten sock and i believe it’s because they don’t clean the machines every day. Please fix that so i can enjoy my Baja blast freeze again.

If I could give a zero, I would. I called the store 5 times to ask where my order was. (Keep in mind I ordered two things 75 minutes prior.) Their hours say they are open until 4. I put my order in on grubhub. I got no response when I called the store, whatsoever. I’m heading to the store now to ask about my order or at least my money back. I’m struggling financially so when I buy this it’s a tiny treat for my family.

Whoever the manager was tonight at the Taco Bell gave me the best customer service I’ve ever experienced there. Definitely need to keep that man around. I wish I got his name it all happened so fast, but the quality of customer service did not go unnoticed. Just a little problem can ruin my whole day or in this case made my whole night.

I went through the drive through tonight around 2:45ish and ordered the cantina quesadilla. Its not even cooked. The cheese isnt melted. And the way its wrapped up is like the balled it up in their hand before tossing it in the bag. Usually i dont write reviews unless i have a good reason and this this just ridiculous. And for $18?! Id like a refund please.