Taco Cabana

This was one of the worst fast food experiences I’ve had. I placed a mobile order for drive-thru pickup and arrived five minutes after the scheduled time. The car ahead of me sat at the speaker for nearly 10 minutes without being greeted, and when it was finally my turn, I wasn’t greeted either — just told what items weren’t available, with zero effort to communicate about my order. After waiting almost 20 minutes past my pickup time, I went inside to ask about my food. The two employees working were giggling in the back, messing around, and clearly not taking their jobs seriously. When I asked about my order, they acted confused and unbothered, and it genuinely felt like they were laughing at me for being frustrated. It was extremely unprofessional and disrespectful. These employees wer

Saw a post on Reddit recommending Taco Cabana. This was my 1st visit. I would have loved to leave a 5 star review, as some of my food was absolutely amazing, but the product quality is inconsistent. Ordered the Mexican platter. The beans & rice? Super. The taco? Tasty. The ... enchilada?(pictured) Cold corn tortilla, cold cheese, covered in cold pico de gallo. Not edible. The Double Crunch Pizza (pictured) does not resemble what is advertised. The inside was beans, ground beef and cheese. Where is the flavor? Why is there only sour cream a few tomatos on top? This was disgusting. Trashed it. The churros? DELICIOUS! Why are some menu items great, and others poorly put together?

I honestly wouldn’t even give it a star! Horrible experience bought the 15 dollar loaded nacho box with steak and I barely even got meat in there. So I have to get back in a long line just wait while the nachos on top of the wait are getting soggy I pull up to the window told the guy they barely gave me meat he rolled his eyes said something within himself and decided to give me my money back instead of adding more meat to the nachos. Never again will I service there been other place and I get loaded nachos but what they gave me here was a rip off!!!!

I stopped here while traveling to Louisiana. The first thing I noticed was the layout was more modern here than the other locations in Collin County and Dallas I've been to. It made the restaurant look more appealing. Everything was clean and in order. There were plenty of napkins, eating utensils and the salsa bar as well taken care of. What got me was how they got my modified order spot on. I asked for a chicken salad with no beans and extra lettuce. The chicken was tasty and the lettuce was fresh. I thanked the young man who took my order and made sure it was right, over and over.

Last night my vehicle broke down in the driveway thru. After a kind gentleman helped my daughter and I get it to the side lane so others could still go through, one of the workers came out to check on us. I appreciate the kindness and patience he showed us while we waited on the tow truck. You have a wonderful employee and I hope you can do something for him! I didn't get a name, but maybe you have it on camera. Thank you Taco Cabana, we are very grateful!