Texas Department of Health and Human Services

I had a very disappointing experience with the staff during my recent visit. While I was in the middle of an application, I received an emergency call from my daughter’s school. I politely asked to be excused for just a moment to take the call, but the lady assisting me was extremely rude and unprofessional. She told me that if I answered the call, she would stop the application and make me go back to the lobby to start all over again. As a parent, emergencies involving our children should be taken seriously, and there should be understanding and compassion in situations like this. Instead, I was treated with disrespect and made to feel like my daughter’s safety didn’t matter. The customer service here clearly lacks empathy and professionalism, especially toward families dealing with real

I keep getting denied when I have given more than enough information me and my son are asking for help and clearly nobody wants to give any very disrespectful and disappointing

In and out quickly. Received the help I needed. Knowledgeable and courteous staff. You do have to physically go there though. No one is going to answer the phone on their website and dialing 211 as instructed is beyond useless. Don't waste your time trying to call.

Very unprofessional people working here. I was put on hold for 1hr and 10mins! I hung up because that is a long wait time I should not have to be placed on hold for that long! Why is this company even hiring unprofessional people. and I waited to receive a call back and no call back. I called back and spoke to a very rude representative she sounds like she hates her job then why is she a representative for? She was no help at all. I wish I got both their names to report them!

My Snap benefits was not loaded on my card so I checked online and my account show all my information received and approved a month ago, there was no messages incomplete papers. So why are my benefits not added by the 3rd. I check my mail on the 2nd and there’s a letter from Texas HHS saying I need to send 2documents. Why am I getting this a day before my benefits supposed to be loaded? I know they maybe short staffed but come on now this should’ve been done way before hand. There’s a huge issue with reaching someone by phone. I’ve called 3 different numbers and been on hold on 2 different days for up to 4 hours. I even waited on the phone today from 1:15 until 5:30 to see if someone answer or the call would be disconnected but No it kept playing the same message. Absolutely ridiculous! C