The Cheesecake Factory

Cheektowaga, NY · Restaurant

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in Cheektowaga
#49
of 137 restaurants
City Percentile
60%
rating percentile
Address
The Cheesecake Factory, 1 Walden Galleria Space TH-170, Cheektowaga, NY 14225
Phone
(716) 685-2600
Website
locations.thecheesecakefactory.com/ny/cheektowaga-116.html?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
Status
Closed · Opens 11 AM

The Cheesecake Factory is a restaurant located in Cheektowaga, NY. It is one of 137 restaurants listed in Cheektowaga. Its 4.2-star rating is above the Cheektowaga city average of 4.0 stars. There are 10 photos associated with this location.

About The Cheesecake Factory

The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.

Hours

Saturday11 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 FATEMA BISWAS · Feb 2026

Don’t go here if you value your sanity. The staff will make you feel crazy for wanting decent service. I understand that they’re over worked but they have no customer service skills and served us poorly cooked food. The whole time staff were extremely passive aggressive. 1. When putting out names on the waitlist the staff informed us a party of 5+ would have to wait 40 minutes. 40 minutes later when we received a text saying our table was ready the staff informed us that our reservation had 2 people on it instead of 5. They acted as though it was our fault the reservation was put in wrong. Even when our table was finally ready after another 20 minutes, the seating staff were extremely rude. It was as if we had done something wrong to them. 2. The best part was when they served us a plate

★★★★★ 5.0 Edward Heff · Jan 2026

Walked into The Cheesecake Factory and immediately felt like I was watching 2025 Notre Dame football in edible form. The menu alone is a five-star recruiting class — deep, intimidating, and somehow everyone gets playing time. I ordered the steak and salmon combo, and let me tell you… that plate had balance. The steak came out like a dominant offensive line: seasoned, powerful, no nonsense, just moving the chains every bite. Then the salmon shows up like a breakout sophomore QB — smooth, confident, perfectly cooked, and making you wonder why anyone ever doubted it. The app (appetizer) was talking WILD the entire time. Absolute trash talk. Came out early setting the tone like Notre Dame jumping to a 14-0 lead in the first quarter. Every bite felt like a big defensive stop or a 40-yard bomb d

★★★★☆ 4.0 A. Mills · Feb 2026

First time here, the atmosphere was nice, service was good, wish we had a booth but the two person tables were fine. Drinks were reasonable, my only complaint was the salmon wasnt cooked long enough for me. Mexican 75 was the highlight

★★★★☆ 4.0 Carolyn Emma · Jan 2026

Our lunch was very good. We decided to have dessert to go and to share a slice of cheesecake. What on earth happened to the size? This was shrinkflation to the extreme It is so tiny !! They used to have generous slices in the past. This is barely enough for us to have a big tablespoon each. This wedge was about a scant 1 3/4” diameter and maybe 3 1/2 inches at the radius really tiny for that price. This is ridiclious $11.95?? NOT NICE CHEESECAKE FACTORY

★☆☆☆☆ 1.0 Paul Sauvain · Jan 2026

We waited over an hour for our food, and it came out cold. The restroom was absolutely disgusting (see photos). The manager said she doesn’t go into the bathrooms—but customers do, and the condition was unacceptable. Another table nearby was also complaining about cold food. Poor management, poor cleanliness, and a terrible overall experience.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Assistive Hearing Loop

Services

RestaurantAmerican restaurantBakeryDessert restaurantDessert shopFamily restaurantTakeout Restaurant

Top Restaurants in Cheektowaga

NameRatingReviews
Julia Boyer Reinstein Library★★★★★ 4.920 reviews
PHAM'S KITCHEN★★★★★ 4.920 reviews
Anchi A La Carte★★★★★ 4.920 reviews
Euro Deli & Gifts★★★★★ 4.820 reviews
Hanzlian's Homemade Sausage★★★★★ 4.820 reviews
Cake Crazy Bakery★★★★★ 4.720 reviews
Taqueria Los Mayas★★★★★ 4.720 reviews
Amira's Kitchen★★★★★ 4.720 reviews
Schifano’s★★★★★ 4.720 reviews
Holy Burger Buffalo★★★★★ 4.620 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.