The Coffee Bean & Tea Leaf

The guy with the glasses decided to make my drink incorrectly as if I don’t know, he made a latte with the shots, then took the lid back off stuck his nose an inch from the top for about 5-10 seconds until his palette could register that he forgot the ingredients I ordered, he took a cup of powder poured it on the top, then a squirt of caramel sauce then a whisk and twirled it around and I asked him as he was doing that to remake it. He kept twirling it and said this is how we make them. I said, you make them in that mixing cup and he said no we don’t as if I hadn’t been ordering this for 25 years. He refused to remake it. Horrible service, I’ve been up since 5 am and I didn’t miss a step, this guy probably didn’t wake up til 9 am… I’ve spent probably over 30-40k at this company and I won’

I use to come here for years. I haven't had that good customer service anymore. You would walk in " hi how are you doing". They forget your whip cream and they have attitude about it. They made the mistake not you. I will be taking my business elsewhere.

What’s this? I didn’t ask for light whipped cream. Who’s managing this location? Awful watered down ice blend. Made me go outta may way to do this bad review on you guys. I will be contacting corporate and sending them pictures. Besides being low on whipped cream seems like they were also low on caramel. Drinks were watered down will not recommend to anyone. I overheard a guy telling the female barista that the caramel drink looked bad she laughed and said it’s good. I wish I had got her name.

This location, the drinks are great but the customer service isn’t the best. They leave drinks all mixed up without monitoring who’s taking what, it would be a shame if someone stole some else’s drink, then what would happen? Lose money and more work for the workers to make more free drinks. I ordered 2 drinks and they weren’t even next to eachother mind you it was a mobile order and anyone can just freely take the sitting drinks. This will become a problem and I hope it changes.

I love it here I always order and they always get it right even when it’s busy staff is attentive and they get out the drinks fast