The Honey Baked Ham Company

We are at the Pop-up location on Fort Meade. We requested a 9:00am pickup time. It is now 10:54am and no hams have been delivered to this location. People have been here since 8:00am this morning. Extremely inconsiderate to make our military family members have to wait for hours. One person unloading the orders from the delivery truck and two people sorting and packaging the food.

Ordered 20 sandwiches for pick up 10 ham and 10 turkey. Received 20 sandwiches all in boxes marked ham. Returning to make it right I was told to open each sandwich to check whether it was ham or turkey…Really really? Terrible service stale buns and croissants No way to serve your customers. Now 20 local women know what kind shop this is.

A better system is needed. It was faster to walk-up and order on the spot than pre-order, which doesnt leave the customer who already spent their money and came within their pick up window feeling valued, especially their time. With a long line wrapping around the building, there was still dedicated people working on walk-ins while the long line of pre-ordering folks stood watching. We spent -30 mins and the line was longer by the time I left. Will update about food when I have tried it.

This Honey Ham location was so exceptional! There was an error in the computer system that couldn’t find my order, so the team quickly problem solved and got my order together. They gave me complimentary chocolate muffins for the inconvenience. To top it if I got white glove service when they saw that I had a baby and my order was quite large, they helped me carry the bags to my car! Absolutely amazing, the bone in ham is exceptional, the flavors are savory and sweet. I love how you eat it cold. I don’t care for the frozen side’s, I’ve tried the potatoes, macaroni, beans and rolls and they aren’t my favorite. I would rather make my own sides. The muffins are incredibly delicious and addicting.

During Thanksgiving week they are organized and pickups are quick and smooth. Great job team! Every person that entered the store was greeted and directed where to go. The food is always high quality!