The Honey Baked Ham Company

TURNED AWAY PAYING CUSTOMER, CORPORATE OFFERED NO RESOLUTION Drove to the Honey Baked Ham Marlton location yesterday specifically for lunch. Upon arrival, staff informed me they’re not making sandwiches until after December 25th—a full week away—because they’re “focused on holiday orders.” What This Cost Me: • Round-trip drive time and gas wasted • Forced to find another restaurant for lunch • Zero advance warning on the website, Google listing, or any phone message The Real Issue: Honey Baked Ham shut down their core sandwich business for an entire week during peak season. This isn’t a small staffing hiccup—it’s a failure in operational planning and capacity. Successful businesses scale up during busy periods, not shut down a revenue stream and leave customers hanging. Corporate Res

Went in to get a ham for Christmas. The main sign with the ham options, sizes, and prices was covered by garland. The woman working was not helpful. It was just an upsetting interaction trying to learn what ham options they had. We left and went home where I easily ordered one online to be delivered for less money than the ones she was offering in store.

Waited in line for 2 hours today to pick up my prepaid ham. When I finally got to the register I had to wait even longer for them to make it. When customers in line complained to the man in charge about the wait and said they were going to complain online he responded by telling us that our complaints are “laughed at” and don’t matter. Prepaid order pickups took much longer than walk-in’s. Nobody’s order was prepared or ready. The entire point of prepaying is so you can be in and out. They should have people outside organizing and giving out orders. Very poor management. No excuse for people to be waiting so long to pickup an order that’s already paid for.

I recently called the HoneyBaked Ham Company in Marlton, NJ to confirm my Thanksgiving order, and unfortunately, the experience was very disappointing. The representative I spoke with was dismissive and unwilling to provide a clear answer about pricing. When I asked for a set price, I was told it would only be determined by the weight at pickup — leaving me uncertain about the final cost of my holiday meal. When I explained that I wasn’t comfortable with such ambiguity, the response I received was sarcastic and unprofessional. I ultimately chose to cancel my order because I don’t believe customers should be left guessing about what they’ll owe at the last minute, especially for something as important as Thanksgiving dinner. Customer service should be about clarity and respect, and unfort

Saying goodbye to Heavenly Ham (aka Honey Baked Ham). I have been going here for long long time. Today was my last day. They were taken over by large Corporation and made following changes: * no more French Bread (my favorite) * no more macaroni salad (my favorite) * had no lettuce today (really?? you make sandwiches - have someone walk down to wholefoods and buy few heads of lettuce). * Prices went up. For the price of two boxes lunches (they now put sandwiches in bags) we could be in the ball park for sit-down dinner at Outback or our favorite Italian Restaurant in Maple Shade. I am not leaving angry and want to say thank you for all the years of providing meals perfectly.