The Honey Baked Ham Company

If you are picking up a ham today (day before Thanksgiving) make sure you have already paid. There are two different lines, and although you may have a reservation in either line, the line for prepaid is moving 10x faster than the reservation (no pay)/walk-in lines. To me if you have a reservation you should be in a different line that walk-ins but that’s my opinion. At least call into the store and equal number from each line. Have been here two hours already. Next year I will pay the premium for delivery. Crazy!!

PLEASE READ TO STAFF: This was my first time visiting the store during Thanksgiving week and wow what a shock! The crowd in the prepaid line was completely understandable but I have to say the organization and accommodations were impressive. It’s unfortunate that a security guard is needed but that’s no fault of the store. I’m writing this review because while waiting inside I couldn’t help but notice the staff and managers showing incredible patience and kindness even with the difficult customers. I didn’t catch any names but the lady at the center register handled people with such polite firmness and still managed to make them smile. At one point, a manager was called over and handled a situation with absolute professionalism while still standing her ground. It was honestly epic. Huge

I have shopped at this honey baked ham store before when it was not peak holiday. Today, 3 days before Thanksgiving, I decided to order online in advance to pick up my ham in store. First off, the website is not easy to use especially if you’re using their 2-day $7.00 discount on the bone in half ham. I labored through it and applied my $65.00 gift card also. Next the “bone-in half HAM, is priced online with an approximate pricing range of $8-$8.99 lb. (see photo included) When you get to the store, they charged $10.79 @ lb. which is NOT approximate and way higher in cost! Also, the manager “Gonzalo” was very sketchy with ringing up my order. First, he did not want to apply the $7 discount, and I pointed out it was ordered in advance and online which I clearly fulfilled. After multiple t

I want to start this off by saying this isn't the fault of the employees, as they were overwhelmed and extremely stressed during this, but it is unacceptable that with a prepaid order with a time stamp for pick up, I had to wait two hours in the sun. The point of any pre-order that has been paid is fast pickup. The line was all the way down the street, there was no point in pre paying and there was little organization on how the delivery of the item purchased was handled. Parking was horrible, but given since it's before Thanksgiving, but you'd think that companies who do this every single year would have a better system. People left the line, many decided to not pick up their meals. Save yourself this overpriced turkey money and buy a meal anywhere else. When I called corporate to complai

I placed a prepaid online order with Honey Baked Ham Company and selected a specific pickup time, expecting a quick in-and-out experience like in previous years. Unfortunately, this year was an absolute holiday nightmare. When I arrived, the line wrapped around the entire block. Despite having a confirmed pickup time, I waited over three hours just to get my order. People were fainting from the Miami heat, and the staff — including the manager — were extremely unprofessional and unorganized. There was no clear system in place for prepaid orders, and customers were left confused and frustrated. To make things even worse, when I finally reached the front of the line, my order still wasn’t ready because the hams hadn’t been glazed for pickup yet. We had to wait even longer for that to be pr