The Honey Baked Ham Company

Beware if you pre-order something. Just because you pre-order that doesn't mean that they hold your order for you. It's still first come first serve. I ordered a specific sized ham, arrived at the pre-arranges time only to find that they didn't have what I ordered. How can that be? It's first come first served. However, I was told that they would give me a bigger ham....for another $20. Classic bait and switch.

Preordered a bone in ham weeks ago. Show up at my reservation time to get my prepaid order and they’ve sold out? Why are they selling to walk in customers when they have prepaid orders set for pickup. They basically took my money and then double sold my product to someone else and left me to settle for a lesser product than what I ordered. Ridiculously poor customer service. Husband who pucked up said the woman who he believed to be the owner appeared confused about where our order was but did nothing to make it right got us. I preordered and prepaid for a specific product in a specific size because that’s what I wanted/needed. If I wanted to gamble with availability I would’ve just shown up (sadly I probably would’ve gotten what I ordered then since they sold it to a walk in). 120 dollar

When I went in there was only one person in front of me . So not busy they just opened maybe 1 hours ago .I asked for a pound of sliced roasted turkey. One employee Pulls it out of the fridge hand it's to the employee checking me out she's put in the bag charge me I walk out. Not a problem. I Had to turn back around because I looked down and seeing they gave me a smoked turkey. Not a big deal I turn around and walk back in. The lady who rung me up said how can I help you . I told her I was supposed to get a roasted and this is smoked . She turns around to look on the fridge behind her . The other employee that was walking out the door says they are all roasted that's all we have it's probably just labeled wrong.i said well I don't like smoked . Well I get to my car try it and gue

Let's just say dont pre order or prepay for anything from here. I pre-ordered a meal and prepaid they told me to pick a day and time to pick up. I chose Tues before Thanksgiving between 5 and 5:30. Sent a qr code to bring with me to pickup. I show up at 5. The place is busy, but moving fast. Get in the prepaid line they tell me too. So I give him my info, he searches and searches, finally grabs a ham, mumbling something. I was like I have a ham, turkey, 2 dressings, 1 Mac n cheese and a green bean. He looks confused. I show him my order. He grabs the turkey, mumbles something else. Then goes and brings back 2 sides. I'm like I need 2 dressings. He said you didn't order dressings, I'm like I did and show him the order again, he leaves again and comes back and says their out. What do you me

Pre-ordered and paid hams and line is outrageous and moving very slow. And they say we may not get the sized ham we pre-ordered and paid for, while walk in traffic getting what they want via a shorter line. Not even halfway to the door 30 minutes in line. After 50 minutes in line, had to settle for a ham 2 lbs smaller than ordered and paid for. Yeah, we get refunded the difference someday, but doesn’t help feed all of our dinner guests as planned.