The Inn at Sugar Hill

I recently hosted a Bridal Shower at Sugar Hill. The venue itself is beautifully located on the river. From the courtyard, the view is just glistening water and beautiful boats. The food choices were unique and all very good, no complaints were heard. What stood out to me was the staff that acted as a team the entire day, the vibe was so chill and zero stress , which is what this Mother of the Bride needed.!! They were beyond helpful, even noticing a group of girls unloading boxes of decorations from their cars and the staff was right there to carry everything in and also helping to pack us up. There was constant light chatter and laughter, telling us we were doing a great job with decorations and making suggestions, changing tables multiple times with no hesitation! Their professionalism

I wish this beautiful place could get its' act together. It has so much going for it, so why does it employ the least experienced waitstaff, bartenders and cooks and use them all at the same time on the same day? Today's trip was a trifecta of inexperience and a complete waste money. You could see the manager running around trying to get the staff to pay attention to customers, the bar and the orders. Also, to stop talking to each other with their backs turned to the room. This experience happened last year, too, and we didn't venture back again until the end of the season when everyone had learned their jobs.

We had a private party at the Inn at Sugarhill and everything was perfect. The food was delicious. The waitress was amazing. The room was beautiful. The crafted cocktails were fabulous. Everybody was so accommodating. I highly recommend this restaurant.

Normally have great experiences here but unfortunately wasn’t the case recently with bartender dan. Ordered drinks for me and my husband and it seems as though he somehow forgot about us since we were still waiting after quite a while. We then got his attention about this and he was pretty short and rude about it. Seems like he has issues communicating and following through

Service was awful. Extremely disappointed. Steak was perfect. Other than that, the food was just ok. Chicken was salty and rubbery. Arrived about 20min early and decided to grab a drink at the bar since there was nobody at the hostess station to greet us. Drinks were good. Bartender’s mood was not good at all. When we were seated, only one set of silverware was given to us and we had to ask for the other set. After we finished out appetizers, we waited close to 20min before someone came and cleared the table (waited so long that we stacked the plates ourselves). KC steak was very good. That’s it. Chicken was average at best. And once again, we were left waiting. Almost a half hour, no refill on water, to the point my wife had to go find a server (not ours) to get some water. This part is t