The Inn on Ferry Street

The hotel is very nice. It's several historic houses in Midtown Detroit. The beds are excellent. The pillows aren't. They're hard. What's really bad is the service. They provide cleaning service every other day. And on the days they do come, they only make the bed. They don't clean the bathroom. They don't even refill the soap or toilet paper dispensers. They only offer breakfast on weekends and it's insufficient for the guests. The quality of the coffee is very bad. The staff doesn't seem to care at all about addressing complaints or improving the aspects that are pointed out to them. What a shame, because the hotel is very nice and it's very well located. The hotel is very expensive. They offer a 15% discount if you stay 3 nights or more. They did not accept to apply it in my stay.

We booked this in August for the late December. One of the amenities we look for is a free continental breakfast, which this place had and was highly rated. We received an email FOUR days before check in stating that they are no longer serving breakfast. Not giving us enough time to find somewhere else to stay without paying a fortune. Pros: -Every member of the staff we interacted with was really nice! -Room was a comfortable temperature and stayed that way during the duration of our stay. -Water cooler in entryway that can do hot or cold. Plus a Keurig. -Great water pressure as long as you're an early bird. Otherwise the water pressure and temperature fluctuates by quite a bit. -Great location! 10-15 minutes (at most) away from a majority of the places we visited. -Quiet street, little

All I can say is wow! We travel a lot and by all means we want a comfortable room and convenient location but we normally don't spend much time in our hotel or air bnb while on vacation. This Victorian time capsule absolutely brings a vibe that makes you want to explore around and enjoy the ammenties. So much period esque decor to go with the well maintained home makes you feel like you're back at great grandma's for a holiday gathering. We spent an evening spinning different vintage albums in the listening area, reading and chatting in the commons room, and enjoying the complimentary pastries from our bedroom. Off-street free parking is hard to find in a busy metropolitan location but they had it. The staff was so friendly and accommodating as well.. and it's genuine.. you can tell

The inn is located in a wonderful location. You truly are a minutes drive to the hustle and bustle of downtown Detroit. A couple of things i took issue with: 1) the check in process. According to their website,check in begins at 3. I went to the desk 2 separate times to check in and no one was there either time. The second time,they did provide a number for me to text and someone did come but still not really ideal as far as a smooth check in process is concerned. 2) when I finally was able to check in,i was told to wait a minute to make sure the room was squared away because there were housekeeping issues earlier in the day. Again- not ideal that this was not something taken care of prior to my arrival. I did have somewhere to be so it wasn’t a terribly inconvenient issue but I still feel

very nice and typical American house.