The UPS Store

This is hands down the best UPS store I have been in, and I make sure this is one I always use. The staff is always friendly & helpful. (They have even helped me carry in boxes from my car!). They are great at multi-tasking, and do everything they can do shorten the wait and 'keep the line moving'. I would give it more than 5 stars, if I could :-)

Aubree Swisher was so truly helpful with getting my four different packages prepared & ready to ship! There were multiple new addresses and various needs for each package. It was clear he knows what he’s doing & I was able to leave having total confidence that everything would get to where it needed to on time and in order. And they did! Plus Aubree asked about needing stamps, which wasn’t even on my radar for this trip. This saved me a trip to the post office later, which I so appreciated. All my packages arrived intact at their correct destinations. I juggle a lot of responsibilities, so being able to count on people like Aubree and the team at UPS is a huge help and delight.

The absolute worst. Do not bother taking out any type of insurance. They will ignore you and tell you that UPS Corporate and the franchise stores are separate. You pay for insurance. Jump through 50 hoops provide everything they ask and they deny you without any reason. I am now forced after 6 months to file a complaint with the insurance commissioner and DOT. Probably will have to sue them. This is fraud. The tactic is clear. Wear you out requesting endless information and drag it out so long you give up. Ship FedEx. Stay away from this store and company. I have been a customer for over 25 years. Very disappointed!

I have been using this location for 4 years now and almost every single time I go into the store, I have very little wait time, the associates are incredibly friendly, and they make the shipping or return process as seamless as possible. The husband and wife who own the store are so kind and remember conversations you had in previous encounters. They truly care about their customers!

Shawn and his team went above and beyond to create what I needed on a tight deadline. It was for a special gift and they delivered beautifully. I highly recommend them.