Tropical Smoothie Cafe

The smoothies at this location are consistently made great but can’t say the same for the bowls as of recent. The bowls used to be filled to the top so I thought it was a one off when I received 1 bowl not completely filled. I didn’t want to say anything but the last several bowls I have bought both yogurt and açaí are half filled. Not sure what’s going on but this location needs to do better. The photo attached is what I received recently when I opened my bowl after leaving.

I came in around 12 pm and the customer service was terrible. I felt like I was being rushed just to order. All the workers were just looking at me and the darkskin girl with the tattoos was giving me dirty looks. Very unprofessional. This isn’t my first time getting this treatment either. I definitely won’t be going back as an owner of a place I would recommend hiring new people.

The staff looked annoyed that we walked in. There was no other customers in the restaurant and we were not greeted. I said “Hey, how are you doing “ and neither of the employees responded while one intentionally looked away and the other just stared across from me at the cash register. As a restaurant owner myself I would be very concerned if these were my employees!

I was just at the Tropical Smoothie 4344 Pleasant Hill Rd, Kissimmee, FL. I usually don't leave bad reviews, saw a roach on the ground so I asked for a refund. I kept the scene calm and nice not to interrupt other diners. At first got asked "Was it dead?". Then got proceeded to get told me asking for a refund "...Is not a reasonable request". After a moment of silence, the request was made and the refund of $27.91 was issued. For future matters, as someone in Human Resources, with a PHR and Lean Six Sigma certification, I would advise trainings on customer satisfaction and brand. If a concern, in this case a huge roach next to me while consuming food made 2 feet from me, is presented in a quiet manner and respect you are presumably keeping customer satisfaction high and brand reputation st

New updated review, the owner of this establishment is absolutely horrid. Joe lacks customer service skills and I wouldn’t be surprised if his staff does too based on the way he handles things. How someone like this is in a management position I have no idea, but this is exactly how you lose loyal customers and money. His disgusting way of speaking to his customers will make you run from this location. I will never come back to this place, I will stick to Starbucks hands down. This guy has no idea how to manage a business, you’d rather lose a loyal customer base than make a situation right when bodily fluids are inside someones drink, no compassion or empathy for the situation, he’d rather blame his customers then take accountability for a situation that no one should ever be in. Even if i