Van Nuys Branch Library

Worst customer service. Walked in to work on the computer and Roman the supervisor at the front desk was very rude. Instead of introducing himself and kindly asking for my service animal’s credentials he proceeds to ask me why I have a dog and what the purpose of the dog is for. I don’t feel comfortable relaying this information to him so instead I pull up my service animals registration number. Roman then proceeds to walk security over to me to relay the rules and policies regarding service animals. I tell them I’ve been here many times and that no one has ever given me a hard time. Roman states “well that’s because I wasn’t here.” Excuse me? Very unprofessional and Roman can work on his customer service skills. Training is needed at this facility.

Beware of the Squirrels!! It’s very bicycle friendly!! Nice seating area with great visibility of the bike rack! It’s a little bit loud at times but that’s just how much it’s being used!

Pretty small and quaint library. The staff are friendly and kind. There was a good selection of books in Spanish. Homeliness and warmth was missing in the atmosphere and decor though. The book dropoff is located in the library staff parking lot across the police station/jail. Not the most intuitive location.

1ST IT'S SMALL 2ND NO CONFERENCE ROOM 3RD STAFF SEEMS ODD LIKE THEY DONT WELCOME YOU OR HELP YOU FIND ANYTHING FINALLY THE AREA SEEMS SUSPECT WITH A BUNCH OF SUSPICIOUS PEOPLE WANDERING AROUND I WOULD SAY NOT A GOOD LOCATION FEELS UNSAFE BETTER OFF DOWNTOWN SOMEWHERE imo

Nice library with alot of charging stations and seating available. Small selection of books but I was still able to find a good book. Nice outside area and security guards patrolling the area.